WHOOP12-Month Membership – 5.0 Health and Fitness Wearable – 24/7 Activity Tracker

This is my first Whoop and I absolutely love it! The battery life is amazing, and the weight of it doesn't bother me over night so I can easily wear it to track my sleep. You also just forget that you're wearing it since it's so comfortable! The metrics are SO helpful and enables you to make healthy adjustments based on your own lifestyle which allows for more real long-term change. I have tried all the different fitness trackers over the years, but this one definitely stands out! Highly recommend!!

Whoop has some of the worst customer service I’ve ever experienced. It took four days and seven emails just to have them turn off auto renewal with every reply seeming to be AI generated. You also can’t remove your credit card from your account. You can only replace it with another non-prepaid credit card which seems very suspicious in an age where companies are constantly being hacked.

My wife and I both upgraded to the Whoop 5.0 and couldn't be happier. The extended battery life is great and the "Whoop Age" feature is a nice way to measure your progress. We also love the lower profile battery pack. I can actually have my dress shirt sleeve all the way to my wrist!

My device arrived malfunctioning. Very disappointed. Hope Whoop fixes this

Excelente producto. Tenía Whoop 4.0 y este nuevo modelo 5.0 destaca por la gran duración de su batería y lo rápido que carga.El producto llegó a Chile en 1 semana (muy rápido)

It would be a five star rating had the company not mislead existing customers and were honest about "upgrade" costs. Price of the product with a 12 month extension now waves the $50 cost of the upgrade from the 4.0. I had an existing 6-7 months on my membership.I'm hoping member out-lash will help the company focus more on customer satisfaction (customer service) over hard/rigid pricing. Another problem with the pricing side of the device is the hard push on the subscription model and locking customers in with no flexibility. This doesn't build customer/consumer loyalty/confidence. The device itself, and software are great products. Unfortunately, I will have to order more straps since the 4.0 ones will not fit the 5.0I expressed my disappointment to Whoop and CS offset the $50 up-charge in "good faith" by giving me a credit towards accessories/clothing in my Whoop account. I appreciated that as it was unexpected. It took them about 24hrs to respond to me through Faceb00k. Loyal customers want a considerate/loyal/thoughtful company that allows them to feel supported when issues/concerns arise... It causes hesitation for people to enter into the ecosystem/community. Word of mouth goes a long way for when it comes to having a positive experience with a company that requires an extensive and expensive financial commitment. I appreciate the timely communication and them offering something back due to the concerns I expressed. I also own an Oura ring and their CS has been amazing valuing existing and foreseeable members.I am an existing Whoop 4.0 member. I've had the product for around a year in a half. Purchasing my Whoop through Amazon was pretty seamless. I opted for Amazon due to unknown shipping times through Whoop's website, spotty customer service at times, and a building resentment that I may not stay a member because of how they treat customers. Also, the return policy with Amazon had I had any further issues with the Company.When I paired the 5.0 to the whoop app on my phone the membership time was automatically increased 12 months and the new module paired seamlessly. I got a notification through the app after pairing the 5.0 that my 12 months was added to my remaining membership time of 6 months. I was concerned that being an existing member I may not be able to purchase the device through Amazon... For those already members, I assume you shouldn't have any issues either.In summary, I did not pay any extra for the updated device. I did pay for an additional 12 months, which I had not planned for initially due to Whoop going back on their word. Seems like they are responding positively to upset customers such as myself. I received the Whoop 5.0 next day shipping without issue from Amazon.5/25/25Changed my rating from 4/5 stars to 3/5. Again, product works well overall, but the business practices are extremely questionable. They recently updated their “terms of use” and “privacy policy” to cover up their dishonesty and abusive management/sales tactics. It’s so sad to have a great product marred by terrible management/marketing. I’m considering leaving the company, returning the product, sending back everything (straps and charger) I got for the product. Again, it’s something I enjoy using overall, by I am hard pressed to recommend it to other people I care about because of how they abuse their customers/members. I am almost embarrassed to wear the product at this point because of the company’s growing poor reputation.

I purchased this for my husband for him to track his workouts and also his general health stats. I was hesitant because the reviews are not great and some of the cheaper trackers that look like this seemed to have better reviews, but no real company behind them. Ultimately, I decided on this brand because it appears to be the only real company and not someone drop shipping. It's been a week, and my husband is using it and enjoying it with no complaints. It was very easy to set up and accessing your data through the app is simple enough. I did not love that after the first year the membership is over $230, but we'll deal with that when the time comes.

I am owner of a Whoop 4.0 and live the device and software. One of the biggest selling point to me was, as mentioned in pretty much every YouTube review I watched that whenever a hardware update drops, the new device would come at no cost and would be included in the $239 annual membership. That was one of the reasons I went with whoop and not an ours ring. Now 5.0 is out and I was excited to upgrade, only to see that they charge $49 in addition to the $239 I had to pay.I am highly disappointed and will most likely not renew my membership if no solution is offered.