Mongoose Status Mens and Womens Mountain Bike, 27.5-Inch Wheels, 21 Speed Trigger Shifters, Aluminum Frame, Dual Suspension, Front and Rear Disc Brakes, Red

Out of the box, the front fork was badly bent. I called vender customer service. They were easy to get along with and very knowledgable. The bike was replaced within a week. I have 120 miles on it now and I love this ride. Its a little heavy but very stable smooth ride with the mono-shock. Its a great road bike as well as a tuff stable trail/mountian bike. So far, so good.

This bike was a Christmas gift for my 11-year-old son. The bike arrived with forks that were seemingly welded on crooked. It was impossible to put the front wheel on the bike. We took it to a local bike shop, and they confirmed that the bike could not be assembled. We returned the bike, which costs us $160 to box and ship. The bike was received by Amazon on January 3rd, and we still have not received our refund. We needed this refund so that we could buy my son a bike that actually works. Here we are a month later and my son essentially does not have a Christmas gift. We have contacted Amazon and Mongoose several times, neither of which is an easy task, and we have received no assistance. My advice to you, if you are looking for a bike, shop local!! Our local bike shop has been so helpful, and they have affordable options. At the very least, it is a live person who is eager to assist you. I wish that we had started there! It is sad to see what has happened to Mongoose, it used to be such an elite brand. Shop around! There are great deals, and you won't have the headaches that this product has caused my family.

I bought this used on Amazon. It seems to be a good value for a low end bike, but at under $400, I would usually choose something without rear suspension. The fork was twisted to the side, which was probably why it was returned the first time. It could only be assembled after twisting it straight with clamps and vice grips. I didn't need to true the wheels or adjust breaks or derailluers so I found the assembly and setup to be reasonably easy. Mongoose bikes at most price points seem at least as good as other brands to me although cycling enthusiasts will be critical and resale value probably isn't as good as a more more respected brand or Co-op bike you might buy for a couple hundred more.

Like: Bike is perfect size for my son. Tires are nice and beefy. Shifting is easy but takes a little more effort that paddle shifters. Seat came with a tear and they sent a replacement immediately.Dislike: The front shocks are terrible. I’m 240lbs and I have to put a lot of weight on front fork to even get shock to move and when it does it is not a smooth movement. A smaller kid might as well have a solid fork.The bike is advertised as having disk brakes. They are not disk brakes.

Great choice

Very poor instruction manuals. Bicycle arrived 11 days since ordering. It was supposed to arrive in 4 days. Card board box was torn and opened in several places. Cardboard was replaced with patching tape. It is disgusting to see how item arrived. On opening the box Bicycle was not packed at-all. There was no faom case . Further inspection of Bicycle revealed missing foot pedals. Mr. Seller how do you think I will be riding bicycle without foot pedals. Mr. Seller if you have any decency you will send the foot pedals by overnight mail. In spite of missing foot pedals I don’t have instructions for installing stearing wheel and front wheel.This was the worst I have ever dealt with Amazon. Amazon ban this Seller for life for selling items on Amazon.

Absolutely gorgeous bike...It was so simple to put together, I didnt need to read the instruction booklet. I love riding this bike. The gears are simple to use and the brakes work extremely well...Thank you so much

The first bike that was delivered was clearly used, and documentation was damaged and missing. Thankfully, there was no hassle with the return or replacement. However, the rear derailleur broke, and the crank stripped within four months. Both were relatively inexpensive repairs but still disappointing. Bottom line, buy once, cry once, and purchase a higher quality product.