4 to 5 Ton 18 SEER Variable Speed MrCool Universal Central Heat Pump Split System - Upflow/Horizontal with Quick Connect Lineset - 50 Feet

Overall: This system is a good value, especially given the rebates available for customers in my area (Greater Seattle Area). It does exactly what it says blows cold or hot and runs very quiet. It's a big project if you have your existing air handler/furnace in the attic. During testing I saw 104°F out of my vents with heat and 49°F with cool. My home is 3,200 sqft and in a mild climate since I'm in the Greater Seattle Area. I'll update this review as time goes on to show the experience throughout the life of the system.Big questions:Would I recommend this? Absolutely, especially if you have a air handler/furnace in your garage or basement with easy access and it's close to an exterior wall with outdoor space for the condenser. Also if the rebates are good in your area you can get this unit installed for a very affordable price if you DIY the project.Is it DIY? Maybe, if you are a handy person who is willing to invest a time you have a good chance of success. Additionally if you have a easily accessible existing air handler or furnace it makes it a lot easier to handle. In my case, I only had a gas furnace. I chose to do all of the work with the help of a very strong friend myself. The only exception was the electrical work for the condenser, I had a licensed electrician handle that for about $2400.How much does it actually cost?Mrcool Universal 5 Ton Set: $4600 to $4995Unique Tools: $500 (Torque Crescent Wrench, Tin Snips, Pipe Wrenchs, Hole Saw Kit, Sheet Metal Bender/Folding Tool, etc.)Supplies: $500 to $1000 (Mastic Tape, Foil Tape, Metal Self Tapping Screws, Ducting Metal, Ducting Insulation, Fabric Straps, Wet Switch, S Channel, Romex Wire, Thermostat Wire, Lineset Cover, etc.)Electrical: $2400 for license electrician; $700 in supplies and permit fees for DIY.Total: $6300 (All DIY) or $7895 (With Max Lenth Lineset and License Electrician)What rebates are available? Look these up at mrcool website in my area I got $3,000 cash rebate from my gas and electic provider and I'll get a $2,000 tax credit for 2024 taxes when I file. This means my total project cost is $2,895 after the rebate and tax credit are considered.What is the worst thing about it? It's absolutely a two or three person job to move the condenser. The air handler isn't bad if you pulled out the A coil and blower to move it and the reassemble at the desired location. Even with an extremely strong friend it was quite the task to get the unit to its final place.

Purchased less than 2 years ago, and the unit stopped cooling. After spending hundreds of dollars for technicians to confirm that the unit was faulty from the get go, Mr. Cool is unwilling to take accountability. The warranty is useless, as it doesn't cover the purpose of the equipment, so we now have to pay thousands more in total to have the part shipped and installed (the coil had a leak and lost all freon).

Good sound well built product , very happy so far and shipped nice on pallet with delivery truck. I've been in the HVAC business for about 30 years so very easy install though probably not for just a basic handyman. One thing which is for every heat pump is If you use smart t-stat make sure the reversing valve is set open or closed in the APP or you will get cooling when you are trying for heat . Air handler and condenser very quite and would recommend as the pre-charged line set (no vac) saves time. thanks!

Pros: Works very good, gets the tax credit, and in a way is modern technology that removes the dependance on natural gas.Cons:- Customer service is bad.....like hours to responds with a call back and nearly a month to reply through email. So if you need clarification on something since your DIYing it, dont expect them let you know right away. I also mention this because on three separate occasions, even with sending them an email with photos, they still did not accurately tell me what cable I needed to buy (had to ask a local HVAC tech).-The pre-charged kit is low quality and doesnt include things youll need, let me elaborate since this was the worst part of the experience. This kit (nor the central unit) come with the control cable, you'll need to buy it a separate 16/6 cable. Another issue, the thick pipe is difficult to unravel and upon bending it will kink and burst...which I found out that way. On retrospect, I should have purchased a pipe bending tool with the kit. It doesnt come with any gauge or hex tool, which would have helped...again no tools included...not bad but can be a shortcoming if you DIY and unsure what exactly you need. On top of two kinks and breaks...this unit came with a bad o-ring on the backseat valve which burst.After more than 30 days of set backs and not getting answers from customer service nor the youtube videos on the product I decided the best way to get it installed finally was to hire an HVAC tech.I do recommend this product for its quality and operation....but I don't recommend believing marketing that its a DIY kind of ordeal, for me it wasnt and I ended up spending more time believing that than just hiring an HVAC tech to install it.