Bellabeat Leaf Urban Smart Jewelry Health Tracker

Love it!

This version with the rose stone is beautiful. I loved to wear it as a necklace, but sometimes I needed to wear it clipped, as my shirts would get under it, and then it doesn’t work, as it needs to be in contact with the skin. However, after the warranty runs out, it mysteriously stopped working - we simply cannot get it to synch the app. Battery is still at 90% so I don’t know why it won’t send information to the app anymore. The first one I purchased fell out of my pants a couple of times, so I purchased a second one, thinking I could have damaged the first one when I dropped it, and I did not drop the second one, I was extreme careful. Yet it also stopped synchronizing with the app. Do not purchase this version unless you can *always* wear it as a necklace. If you need the flexibility of wearing it clipped, then buy the version without the gem. That one is foolproof, although not nearly as beautiful.

First off- If you have any interest in the Bellabeat product line, hold off until you get a membership to the app subscription. It includes 30% discount codes on their products, which of course you won't know until after you buy the products and get the app to attempt to maximize functionality.Now for the reality: I like the idea of this tracker. My facility policy requires us to not carry cell phones, and they discourage wearing items on our wrists. This seemed like a great idea! I can use it to remind me to move, help keep me stay more alert on the night shift, encourage me to eat healthier, drink more water, and take some time to center myself., plus remind me to take my meds, get to bed on time, etc.The reality so far is this: neither the bottle nor the leaf seems to track reliably, and if they do, they don't update for several syncs sometimes. The mindfulness function doesn't want to track at all. The sleep tracker only self operates between 9 pm and 9 am., if you are a night shift worker you will not have access to any of that functionality and have to manually add in the information. Very few of the alerts seem to be anywhere near operational. I only get alerts to take my medicine and wake up. I don't get movement notifications or hydration notifications at all. I even tried to sign up for their Bellabeat+ subscription to see if that was the issue, only to find that won't sync up with the app at all either. I can see it for the split second it takes to "load" then it's completely inaccessible.I seriously think the issues may be related to the companion app because I'm having similar issues with the Spring bottle. Unfortunately, since the only data readouts are on the app, a bad app definitely affects the rating on this product.Also, Bellabeat's customer service is really crappy. I can't get the membership to work correctly, Bellabeat's only available by email when they think it's convenient for them, which is only about 3 and 10 am EST. So far they're really dismissive of issues with their products, and I've been trying to get issues resolved for three days.

I really wanted to like this, but after spending nearly a whole day trying to get the app to work (never did), and then finding nothing but negative reviews on this product, I decided just to send it back. Don't waste your time or money, looks pretty but it just doesn't work!

This tracker has been very convenient and easy to use. The only problem is that the mobile software does not sync up with the bariatric programs I'm using

It was bought to replace my Fitbit pocket and just not the same as you can see on Fitbit where you are with steps Bella you have to go to app and enter information. Disappointed

The device is okay, a little clunky, but it works pretty well. HOWEVER, the customer service is horrendous.I have had a leaf since March. The first one started malfunction and I felt like I was going in circles with the customer service rep. Finally, through my determination, I got them to send a new one in June. However, now my new leaf has gone missing. I know I most likely lost it while sleeping in my bed, but cannot find it and it’s not picking up on the Bluetooth finder app Bellabeat suggests or any other Bluetooth app. I know it has a full battery and I realized I lost it within a couple hours. I’ve asked Bellabeat if they could activate it or send some sort of signal so I may track it, but they do not have that ability. I feel bad for anyone who works for their customer service because their policies and capabilities are extremely frustrating and they try to rip off their customers.

Didn’t always count my steps, which is the only reason why I bought it.