The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities 1st Edition

Nice to read it. I expected more from the book, but the information posted there was useful and it confirmed to me what I already knew :).

Great resource for any person into outsourcing. Highly recommended. I have more than 10 years experience in outsourcing and all concepts here resonated and enlightened my experience

Nice read

I was completely new to this area and found the book informative and well laid out. Perhaps not for the experienced outsourcer, but an extremely valuable resource for someone who has not worked in this field for many years. It certainly covered all areas and aspects that might not have immediately occurred to me to factor in.Just pone note ... I purchased a used copy, and the data referenced was prior to 2002. Had I thought this through I would certainly ensure I purchased the most recent publication.

This book was written by two outsourcing consultants. While it has some useful information, the sales pitch (hire a consultant, hire a consultant, hire a consultant) is too much. The authors should have hired an editor. I bought their book. I would not hire them as consultants.

I READ THIS BOOK COVER TO COVER. IT IS EXACTLY WHAT PEOPLE ARE SAYING ABOUT IT.Robert Reich"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude." - Former U.S. Secretary of Labor, Clinton AdministrationJohn Steele"The code for outsourcing management has been broken and the secrets for success are here in this book. The Black Book of Outsourcing has it all. This book will surely be a classic." - Group Director,British Telecom/YahooJoseph P. Quinlan"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy." - -Chief Global Economist, The Johns Hopkins UniversityJoann Martin"Brown & Wilson deliver on the best, most innovative, new practices all aimed at helping one and all survive, manage, and lead in this new economy." - Corporate Vice President, Pitney Bowes Management ServicesAshish Arora"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges." - -Professor, The Heinz School of Public Policy and Management, Carnegie Mellon UniversityThomas J. Donohue"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity." - -President and CEO, United States Chamber of CommerceTerry Jost"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right." - -North American Outsourcing Leader, CapgeminiJ. Brian Quinn"This book challenges readers to re-evaluate their preconceived notions about outsourcing." - Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth CollegeWard Holland"This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make." - Vice President, Strategic Initiatives and Corporate Development,WachoviaShiv Nadar"Outsourcing is a business imperative in our interconnected and interdependent world. Organizations who successfully leverage its power create value for their stakeholders. This book will help you master that destiny." - Founder and Chief Executive Officer, HCL TechnologiesDilip R. Vellodi"Business leaders hoping to understand the concerns, challenges and motivating forces behind the subject of global sourcing will find The Black Book of Outsourcing to be an extremely valuable and important tool." - Chief Executive Officer, Sutherland Global ServicesJuergen Rottler"Oracle-On-Demand (formerly Oracle Outsourcing) is the future of how we will develop, deliver and support technology, a service that eliminates the challenge of managing IT. The Black Book of Outsourcing captures how to get outsourcing results and provides invaluable advice for leaders who are trying to drive tighter execution within their organizations." - Executive Vice President, Oracle CorporationRaj Patil"As more and more companies embrace offshoring solutions, The Black Book of Outsourcing should become a useful aid to the business person looking to navigate the industry with success." - Senior Vice President, Marketing and Sales Strategy, MphasiS Corporation

By far the most over-hyped garbage I've ever bought. I don't need a list of outsourcing vendors in the US, nor do I need a list of possible jobs to outsource, or a list of jobs which are 'outsourcing-proof'.I was expecting a book with sound, solid advice on how to manage outsourcing teams, partners and managers but instead I've bought pages of mindless drivel and sidebars talking about U.S state specific laws and companies, hardly relevant in a global economy.If you are an American looking for a book where roughly half of the content is absolute waste and the other half is filled with non-informative filler words everywhere go ahead and waste your money on this. Everyone else should avoid it. You can find better advice on craigslist.

While a few good points are made in the text they would barely fill a short series in a trade magazine. The authors seem to assume that because outsourcing of business processes is relatively new (i.e. relative to the history of the corporation) that all readers will be completely naïve on the associated issues. However the procurement of goods and services are not a new subjects. The authors thus waste a good deal of time covering material that many managers will be familiar with or can get ready advice from contracts and procurement colleagues. The authors promote the concept of employing a `Chief Resource Officer' and certified out-sourcing professionals with all the enthusiasm of people wishing to create new silos and overhead rather than integrated solutions. The authors offer no particular insights from their own apparent outsourcing experience in the form of case studies (de-identified or otherwise).The majority of the book covers the perspective of the company outsourcing and focuses on large outsourcing deals. The second part discusses getting a job with an outsourcer. This section is accompanied by hints like `TIP: Follow the winds of change' and `TIP: learn to use cutting edge job-hunting tools' by which they seem to mean the internet. A final part briefly how to set up a small outsource provider. One tip their refers the reader to the web site address of the institute for outsourcing founded by the authors. That address is no longer active....The authors' apparent preferred writing is to create lists. While sometimes bullet pointed lists are appropriate it soon becomes wearing. Close to half the book is also made up of long and bland lists of activities that can be outsourced, large outsourcing providers, outsourcing web sites etc. These lists are not appendices but buried in the text of chapters. Not only is this material generally US-centric, it is also now 5 years out of date and basically their inclusion is an insult to the environment. These large lists would be better maintained on a web-site. Frustratingly the authors have a web-site for the book that is still active and does include some of that information there. The terms and conditions that must be accepted to download a simple list of vendors from that site are 4 pages long, which is a sign.

Goo book