How to Win Customers and Keep Them for Life, Revised Edition Paperback – August 1, 2000

This is a great read for anyone in sales or self employed. I read it in about 3 hours then passed it on to my office receptionist! EVERYONE should read it. Some of it may not apply to you directly, but trust me; you will get an idea or two!

A great book for people who are self employed and are business owners. To help develop and retain customers.

This is a must read (and reread) book for ANYONE in customer service. Put these easy and simple thoughts into motion and you will automatically become the best __________ in town. Buy it for all your employees (at least your team leaders) and watch your business grow!

HTWCAKTFL is a great insight into not only time held strategies but also a look into the new generations of customers. Following the outline of this book will help anyone from the day-in, day-out sales person the the mom and pop bakery down the street.

Young stylist who come to work in our salon always comment on the number of clients that I have had of many years. I always tell them to read "HOW TO WIN CUSTOMERS & KEEP THEM FOR LIFE". I first read this book many years ago and I can honestly say that it taught me about quality customer service. It is now a part of our in house training program for new employees.

Best book on service I had read and used.Have given out by 100 copies to people to understand service

This is an absolute must read for all small busines owners. I've had my own small manufacturing business for 19 years and I can assure you - THERE IS SO MUCH TRUTH IN THESE PAGES THAT YOU IGNORE IT AT YOUR OWN PERIL. Plus, Michael Leboeuf is a excellent writer. Buy it!

Great