iRobot Roomba Combo 10 Max Robot Vacuum and Mop + AutoWash Dock (x0850) - Multi-Functional Base, Refills Bin, Washes & Dries It's Mop Pad, Self-Emptying, Auto-Retract Mop Pad, Avoids Obstacles

Rosie, our iRobot is great. It cleans well, although it is not perfect. We did have to map our house out a couple of times but after that it did well. The best part is it cleans under the furniture and gets all those dust bunnies that can not be reached easily with a regular vac. We used to have a dog that would clean all the crumbs off the floor and this is the next best thing.

So far so good.

I'm returning the Combo 10. I'm returning it on day 29 because I really wanted to like it. In practice, it's been a miserable experience beginning with the setup and continuing up to the point of me writing this review. - While my first roomba easily connected to wifi, this one took me an hour to get connected and up to date - The initial mapping takes quite a bit of time - that's fine. The bigger issue is that when it made a mistake in the initial mapping, my only option was to tell it to start over, requiring another 2+ hours of the machine wandering around - All this would be fine if the machine cleaned well, but it just doesn't. The machine failed between 1 in 3 and 1 in 4 runs (and frequently multiple times within a run). I consistently got erroneous cleanbase clogged error - it wasn't. What I was able to determine was that the vacuum bag gets when when doing both mopping and vacuuming. The wet bag means there's increased air resistance which the machine interprets as a clog - The lack of lidar meant that the robot required me to have all the lights on so it could correctly navigate. It also seemed to not really understand where there was mud tracked in - The robot itself required a lot of cleaning on its own. I have two cats and a dog that doesn't shed. My wife and daughter both have long hair which was consistently a challenge for the machine - The mopping never worked well and the base leaked, though in fairness, that may have been that I kept being told by the app to turn it over to try to clear the clog. Incidentally, the app kept giving me the wrong support article, corresponding to the J9 not the 10 combo - On a whim, I decided to start experimenting with running the vacuum and mopping concurrently - that seemed to avoid the erroneous clog error, but it take a lot of extra time, particularly with the charge time that's required. Much to my frustration, the robot started to complain that it wasn't on a level surface and required it to be moved. It's a perfectly level tile floor. It just doesn't work well - The mop pad never gets dry (or clean for that matter) - as a result it started to get musty over time - The final straw for me was the fact that despite multiple outreaches, I never got any response from customer service other than the automated Zendesk ticket email. That's not acceptable for any company, and certainly not for a $1399 device In the end I did really want to like the device - my family was skeptical, given our previous experience (the old i-series ran over a cat accident and smeared it across our kitchen). The P.O.O.P. promise gave me some comfort, but given my experience over the last almost month, that seems naive. iRobot has clearly fallen behind the other manufactures - the Combo 10 feels like a rushed, half-baked product. It is clearly not in the same class as manufacturers like Dreame or Roborock (both of which have advanced lidar systems). Avoid and pick a different manufacturer.

Bought it. Tried to love it as we loved so much our old iRobot vacuum. This is the worst of the worst. It is constantly stuck everywhere. It never learns. It vacuums it's own water, creating mold inside of it and needs constant/daily care to be able to work. The lights needs to be on in your rooms for this to work. Yes, you read correctly, it cannot see in the dark.

I bought my combo 10 max in January (10 months ago) and love it! This was an expensive purchase for sure. But we did save a little by getting it on Amazon instead of a box store. The mapping is the best I have ever experienced (this is my 4th Roomba upgrade). The vacuum is more than sufficient, and the mopping beats all previous models, including the early stand alone Roomba mop. This is a very high quality combo cleaning tool. Mine operates almost daily in one room or another. For the first month or two I had it set to clean everything every day. I backed it down to a couple rooms every other day. More for the machines ability to finish the job and go to bed rather than run all day between recharging. This is not designed to be an industrial machine. It is designed to do light cleaning and mopping. It is for day to day task in average conditions. It’s not going to deep-clean your 12 year old matted down carpeting. It will clean the dirt and even mud a kid or dog may drag in, but it’s gonna struggle if you have 3 pets and 6 kids, or if you never clean up after yourself. I read all the reviews and really do understand that some people have bad experiences. Likewise, I read into them a bit and suspect that some reviews probably generated from either abuse or an inability to follow instructions. Bad reviews become an easy out for people to cover for their inability to accept the reality that they just did it wrong, or broke it. It is also contagious, when they see a bad review they echo it to assure themselves that they must be right. Overall, the technology in this machine is top of the line, but it is made by humans, so it is always going to have processes that could be better. I personally wish the battery would last a little longer, but when it gets low, the machine recharges itself and goes back to work. I have never had to deal with customer service for a bad machine or problem, so I cannot say if customer service is good or bad.