The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

For business

Excellent value for money. A really good book, written about a highly successful company that seems to really care about its customers and employee's. Anyone could learn some valuable lessons on how to treat people with courtesy and respect, whilst keeping an eye on making the money. A worthwhile book, that anyone in business or management should take time to look at!

I had to write an essay about principals and leadership as part of my Ba (hons) degree. This book really helped me to get a good idea about Howard Schultz and what impact his leadership style has on Starbucks. But even if you are not writing a degree work, it is an inspiring book. It is good to know, that there are still people out there that are an good example, keep a high moral standard and work ethically.

Very well written book. Excellent review of Starbucks principles and staff stories..... Im not sure my local starbucks is following these principles but this is an excellent insight into making a huge success of a pretty normal product: pioneering and yet not reinventing the wheel.

good