Zappos Experience, The MP3 CD – Unabridged, August 5, 2014

In today's environment where people have become accustomed to being treated like "walking wallets" by the places where they choose to spend their hard earned cash, the notion of providing outstanding service to one's customers is not a revolutionary idea. In fact, Mr. Michelli, does not present anything revolutionary in his book. What is revolutionary is that an online company like Zappos can capitalize on the old notion of customer service turn it into a religion of sorts, prosper, and remain humble. Zappos' philosophy is based upon the notion of creating happiness, not only to its customers, but also by creating a happy environment for its employees.Although many of the ideas that made Zappos successful will not work as a cookie-cutter approach with all corporations, the overall philosophy will. Regardless of what industry one works in, the philosophy is worth adhering to -- that is, selling happiness at every level, and never forgetting that the customer is always right.This book is also full of great resources and interactive guides. Well worth a read!

The Zappos Experience was an inspiring story about how Tony Hseih took a simple concept and turned it into a successful company. It seems like he took business back to the basics and expanded on how to value both customers and employees in uncommon ways in today's business world. And from all I can tell, he has stuck to those principles while making Zappos an enviable place to work and do business with.

Fue una compra que hice virtualmente, fue muy oportuna y agradable su lectura, lo malo es que pasado un tiempo te quitan la compra virtual y te quedas sin el libro electrónico

I bough this book for a research paper I was doing on the company. Very insightful. I also liked that throughout the book there's a bunch of those QR codes that bring you to websites and more information about the company.At the end, you get a free 31 day trial of Zappos Insights!

Really enjoyed this book - Zappos gets my share of shoe purchases. The guarantee of 360 days isamazing. I saved $40.00 on my ASICS recently and I'm happy about that.

I bought this book for a book report in one of my MBA classes. I LOVED it! The book is organized well, and the Zappos culture is very interesting to study. I highly recommend this book.

I am working to improve teamwork in my office and look forward to getting our traditional leadership team to understand the exciting viewpoint and culture of zappos!

Great read.

This is now one of my favourite books on company culture. It's a fascinating study of Zappos with loads of detail and insider information even including things like appraisal frameworks and examples of forms.I view it as a study on the intersection between employee engagement and customer service. Zappos have shown how deliberately skewing your culture to the point of recruiting on "fit" first before skill delivered the results that they wanted.I've bought this book for dozens of friends and colleagues and it is now required reading for all consultants and service teams at Reward Gateway where I work.Highly recommended for anyone interested in corporate culture, employee engagement and customer service.

I run an ecommerce business. Much of the stuff in here is common sense, but it never hurts to go over common sense ground again and again. A few nuggets worth stealing. Some American drivvle in here but then .... its American.

Satisfied with the product and service of the retailer, excellent book, well written, concise and proivdes guidance for other managers

Fantastic read and a great company. A must read for anyone in the CX field.

arrived very quicky and product as described, good quality.