Smart Lock E330

Excellent smart lock! I had a very expensive Kwikset biometric lock that I couldn't stand using any longer. I trust Eufy products as I have many Eufy items and they've all been working perfectly. This smart lock was very easy to install and the biometrics are very reliable. My old Kwikset didn't recognize my fingerprint after one day consistently. I got locked out so many times because of that Kwikset lock. With this Eufy, my finger print is recognized every single time and it is very quick to respond. AND!!! I love having the camera on it! I have it placed on the door to my garage. With this lock, I can easily see inside my garage via the app. It also can connect to Alexa. The touch controls are easy to used very responsive, hidden keyhole if needed, fast battery charging, recognizes fingerprints every time in heat or when wet from rain...what's not to love about this? The app is super easy to navigate too. If you have an Apple Watch, you can get alerts on your watch for entry, locking, battery percentage and detecting movement.

After having this thing for a while now I thought I might as well leave this company a review. The first one I received was a little defective. The second one I’ve had for a while and it’s performed very well. The AI engine that functions with your phone and the app is outstanding. In my opinion you can adjust settings to your preferences. it’s pretty awesome honestly and they offer an app features that allow further security monitoring. It’s pretty neat well worth the money in my opinion.

Great smart lock with a clear camera and fast notifications. Easy to install and use through the eufy app. A convenient all-in-one solution for home security.

Experience so far. Hint: I am probably sending it back. Charged the battery overnight. Installed door knob. No instructions in box except for a paper telling you to download the app. Did that, still no instructions, but I've installed a few locks in my day. Did first time setup and it kept telling me "the deadbolt is stuck please return to the installation". So, I took it apart spun the deadbolt 180 degrees and tried again. Still same error. Loosened screws thinking it was too tight. Same error. You have to do the setup with the door manually locked. Finally, I opened the door and locked the deadbolt, then setup succeeded. Started fiddling with app. Added deadbolt to app. Couldn't figure out how to add my pin code and thumbprint, but accidentally stumbled upon it. The app requires you to set up your home, but security is at the device level, not the home. Strange. Got myself setup and was able to operate door fine. Strange thing is that to both unlock and lock the door, you need to use your thumbprint. So, you won't be able to tell a friend to lock the door for you. Wife and daughter got home. Took forever to figure out how to add them. Emails about joining the home and they downloaded app. It didn't say MyHome, it said TheirHome. So, that leaves you wondering if they actually joined the home or not. Oh well, kept going and could not figure out what to do. Finally figured out I had to share the device (deadbolt). Did that, more emails, they accepted and Voila, they could see the deadbolt. Now onto adding their thumbprints and passcode. To do this it needs to connect. And this step continually failed as if it couldn't connect, all the while it is sending video to the phone showing that there is definitely a connection. My daughter noticed that the battery is now 23%, WTF. Remember, I charged it overnight. We gave up and will work on it again tomorrow while the battery charges again overnight. I will update this review tomorrow. B.T.W. I did see a power setting and it was left at default, which is the second to least power using option. Edit: Next day: Still same connectivity problems. Decided to turn the IOT network feature on in my router. Went to connect deadbolt to that network, but no networks would show up at all. Decided to remove the deadbolt from my app and start setup all over. Was able to add it to the IOT network and reset my passcode and thumbprint. A couple hours later I set my wife's passcode and thumbprint. Decided to do her through my phone since the whole multiple phone thing is a PITA. Deadbolt worked fine. Third day: Wife left for work through that door and her thumbprint would not lock the door. Ugh. I opened the door and used my passcode to lock it while the door was still hanging open. Then tried thumbprint again and it worked. A couple hours later, my thumbprint wouldn't work again. I had sawdust on my fingers, so I will chalk it up to that. I then added my daughter, again through my phone. This went well. We now figure out if you hold down on the little lock button on the keypad it will lock it without a code or thumbprint.

I would like to clear right away, my beef is with the camera motion detection. So I'd like to summarize following, not talking about t the camera: the install was fast and easy; it took exactly 8hrs to charge the battery; fingerprint set up was fast, and the fingerprint reader is spot on and opens door without any lag. The door bell feature is pleasantly nice. It's loud enough to hear it in another room (although I have good hearing). The quick response feature is great .I like that I can respond with a male voice! The only negative regarding the fingerprint reader is it's distance from it to the door... Ladies, if you have long nails, you might be either scratching the door or not going to be able to get you finger on the scanner (see the attached photo, my nail is only about 1/4 inches long). Now, let's talk about the camera. TLTR: Lack of motion detection between the rails, activity zone inconsistent between iOS and Android, no way to capture a few seconds prior to the trigger(see 3rd issue for details). I deduct points for myself for missing the fact that the deep set door jamb is going to block the view on the left hand side. Not a complete deal breaker since I have little to no activity on that side as there's a high tree growing and thus doesn't allow for anyone to walk by easily. On the right side I have hand rails that are blocking the entrance to my driveway. 1) My issue is that there is no motion detected between the rails! Sensitivity is adjusted to full on that side (see attached screenshot), so it should be picking up any cars coming and going but it doesn't. I tried to walk on the side of the driveway, and no motion was detected either. I thought maybe the distance to the road vs. the distance to the driveway entrance is too far but both are equal, around 24-27ft. So any monion visible between the rails should be captured (after all, the camera has no problems picking up passing by cars on the road). 2) second issue is that on iPhone 14 the activity zone appears differently then on REVVL 5G. On iPhone it appears to be covering the whole road in front of the house, while on REVVL it barely touches it. It appears, after some testing, when the activity zone is set on iPhone it's most accurate. Why there would be a difference is beyond my understanding. I'm waiting on support to provide some reasonable explanation. 3) Third issue is when someone pulls into my driveway, it appears the motion is initially being triggered by the activity zone being set on the road (see #2 issue). So when I watch the playback, it starts way too late, when the car already pulled in, and now I'm clueless who drove onto my driveway. Of course I tested it with my car pulling in and out, and I got the same results. It would help if there was a setting to capture several seconds of video before the trigger (I had it on one of the security cameras a while back). Update: • for issue #2 the tech team advised it's an issue with REVVL 5G resolution, which will they work on fixing. However, if we didn't install it on two separate phones, how would we even know the activity zone is dependent on a phone type. • Rain mode: yesterday we had a heavy downpour. The Rain mode was "on", and it worked as expected. The door beeped a few times, and then locked up. Now, the feature is made so the battery doesn't get drained by the rain triggering the keypad. It's all nice until you have to get home while it's pouring down, and suddenly you cannot use the keypad...I hope I'll never get to experience that. • the motion alerts are absolutely useless. I tried all sort of combinations, and it's just not responding well to motion triggers. There are plenty of events that should've been captured but there was zero response. The delay in video capture is just awful. One of was talked to the front door, and back, and the camera was able to capture person walking away only... Thanks, I guess?! • phone notifications are absolutely useless. I do not understand why when I open the app I start seeing me events (and thus getting alerts) but when the app is running in the background no new events are being captured. Sadly, this product is not working for me, and I am returning it.

Excellent door lock. Easy to install with very little effect.

Update to my experience: So originally I gave this particular product 3 Stars because I'm not a fan of the E330's lack of a door sensor which would not allow the door to disengage the auto lock when the door was wide open. For example, someone goes out to take care of the trash, leaves the door open for a few seconds, dumps the trash and returns to the door to find the deadbolt engaged and the door open. Apparently Eufy (Anker) saw my original review and reached out to me regarding my statements about their product. Again, I was told that the E330 doesn't have the door sensor but the S330 does. I told them that information is not clearly visible on the product page for the E330 and that with the knowledge that the S330 had the door sensor, it really makes the E330 irrelevant and should not be a mainstay on the market. Both the E330 and the S330 have the same functions and features save for that door sensor as well as the S33 coming with it's own chime which just so happens to have an expansion slot on it for memory storage of the product videos. Eufy did the unthinkable and offered to replace my previously purchased E330 with an S330 and I was elated. They asked me what I was looking for in a smart lock and I told them just what I had said in my review: the E330 was ALMOST perfect, but the lack of a door sensor left me with a little bit of buyers remorse as it, at least to me, is a crucial feature for a "smart" device that's primary function is to provide a variety of ways to lock and unlock a door in person or remotely. Eufy offered to send me an S330 to try it out and they did make a disclaimer, stating that essentially the lock does have a door sensor on it, but it does have a timer that will still engage the lock after a set time whether the door is open or not. At first this seemed sort of counter-intuitive, but I said I will give it a try anyway. They immediately shipped me the new S330 and I received it just a couple days later. Let me say this, the S330 is noticeably heavier than the E330 and I thought that was a good sign. The two models are very similar in appearance with both being advertised as a 3-in-1 Camera, Doorbell, and of course a lock. Both sport a 2K camera that is sharp and detailed with great video capture capabilities. Both can be tied to your in-home WiFi and accessed remotely. Both have excellent fingerprint readers, although I will say the S330 one is physically more robust and it also is slightly more accurate in the way of consistency. Battery life between both are pretty much the same. The more features you have turned on the more battery is used so the battery goes fairly quick if you have everything on. Based on my current rate of battery usage I am expecting maybe 3 months of battery usage between charges. Your mileage may vary as we have lots of kids and therefore lots of activity making use of the camera be it passage through the door or little ones playing on the porch. Yes, there are settings in the app for this and I will speak about that shortly. Both products have a keyhole hidden behind the button that functions as a doorbell. Just pull the button out some and allow it to pivot to expose the keyhole. Both products come with two keys which brings the number of usable ways of unlock and entry to 4: the fingerprint reader, the physical key, the keypad, and the app. The keypad is great and allows me to program a code for each of my family members (as well as their fingerprints) into the unit. Additionally, you get a notification on your phone when programmed members use their code or fingerprint to enter the door. You can set each member to have constant access or temporary access via these methods. As stated previously, the S330 comes with it's own chime which in this case is like a programmable doorbell. It is something that you simply plug into an outlet and it carries 2 additional functions to it being a doorbell: 1) It acts as a hub/extender for the door lock. So if your router is a little further away from the door you can place the chime somewhere between the router and smart lock to gain a better signal, 2) this is where you can install an up to 128GB micro SD card for video storage, which is great if you want to store your videos locally and not have to pay a subscription. The door sensor in the S330 works great. Previously with the E330 the deadbolt would slide out with the door wide open after so many SECONDS. The only alternatives to this is to either set a schedule for a time of the day when the auto locking feature is not used or simply turn it off all together which completely defeats the point of having a "Smart" lock, in my humble opinion. Now, with the S330 the lock does in fact stay unlocked until you close the door, then the deadbolt slides into place. The disclaimer that was mentioned before had to do with the door still auto locking after 3 MINUTES time, whether the door is open or closed. I've now come to believe this is a fail safe for when the sensor may have miss the closed door event that would normally trigger the auto locking function immediately. In the case of a missed event then it would make sense to engage the lock after a set time "just in case". Either way you look at it, the lock now functions the way it's suppose to and locks and unlocks at reasonable times. Just a side note, the chime does allow for some pretty cool doorbell sounds that you can choose in the app. Speaking of the app it's very well thought out and intuitive with a robust set of features that allow you to customize your experience with the device in every practical way. Getting it on WiFi is a breeze and integrating it with Alexa is easy with the Eufy skill enabled. My only recommendations to potential buyers is 1) Try and wait for a sale on the products, whether you aim for the E330 or S330. These things are pricey and although I find that it is very useful and highly convenient, especially for larger families like mine, it is definitely a sizable investment for something that amounts to a security camera on steroids. On the other hand, it's a security camera on steroids! It allows you to monitor who enters your home or even approaches your home from afar be it your bedroom or a hotel room 1000 miles away. Number 2) Get an additional battery. Again your mileage may vary, but I've come to find that the 10000mAh battery that comes with these devices last a decent amount of time but takes a decent amount of time to charge. So, with that being said, it makes sense to have an extra battery on hand to charge while the other one is in use, set it aside until it's time to swap them out, end then go on your merry way. Both are fantastic smart locks, however the S330 is just far more practical to me. I highly recommend these products and I have to say Eufy customer service is out of this world. They have done a great job communicating with me and I feel they have been straight forward with me regarding their products. Also, I want to say I was the one that offered to rewrite the review IF the S330 met my needs and expectations, which it most certainly has. I rate the S330 5 stars, hands down. It checked all the boxes and looks great while doing it. My reasoning for my original 3 star rating for the E330 is mentioned below in the original review: ************************ This would be perfect had it not been for the absence of a door ajar feature. As some have said the E330 does not have this feature and the S330 does. For those who don't know, this feature is what tells the lock to not engage the auto lock feature until the door is closed. Without this feature the E330 is not smart enough to know that the door is open, so it just turns the deadbolt with the door wide open. The solution per the company is to turn the auto locking feature off which definitely defeats the purpose of having a "smart" lock. For the price one would think a feature like this would come standard, but I digress. Every other feature about this smart lock is very good and the quality is outstanding. The battery charge? Not long; a few months maybe. But then again I have kids going in and out all the time.

I have had this camera / doorbell smart lock installed in my for about 3 months now, and I like it for several reasons. There are no ongoing costs associated with it. Meaning you don't have to pay any annual fee for the benefit of having live video, two way communication, remote wifi control and real time alertes. There are many other options that provide the same benefits however you must pay a fee at some point. Yes the cost of entry is high but if you track this product you can purchase it at a reasonable price point. Reason number two: it has a clean sleek design that looks great on the door and the install was very easy and best of all no matter where you are you can control this smart lock. I live six months out of the year in Costa Rica and I have complete control from over 3,200 miles away. Thus far the battery pack has had no issues. I highly recommend you have some type of device like Alexa or a chime to enhance the volume of the doorbell. I chose not to purchase the chime and just intergrated the smart lock with my Alex. Eufy products are really great. Check out my reviews of their interior and exterior cameras.

After needing to replace our old lock due to it malfunctioning and wanting a keyless entry system, I decided to give the Eufy Security Video Smart Lock E330 a go, and it has changed my life! Installation was simple, although it did not come with physical instructions. Instead, a QR code was provided that led to a step-by-step video installation guide, which I found great since it didn't waste paper. The video offered in-depth instructions for the installation, so it was fairly easy. All you really need is a screwdriver, and I was able to replace it in less than 30 minutes. Setting up the device using the Eufy application on my phone was simple. I already own an existing Eufy product, and so pairing it was easy since the app guides you on how to pair the device which only takes less than 5 minutes to do. Just make sure you have a strong WiFi connection for it to be able to connect to your internet. Key features that I love about the Eufy Security Video Smart Lock E330 is that you have the option to use fingerprint or code unlock, with the bonus of being able to lock and unlock the door using your mobile device, as long as you have an internet connection via cellular data or Wifi. In addition, you are also given a set of 2 keys, which is a plus! What I love about this product is that you can also monitor any activity that happens near the door via the built-in security camera by receiving notifications through the Eufy app on your mobile device. It will notify you if there is any activity within the camera's reach and will also notify you if someone locks/unlocks the door. You can also monitor the status of the door, so you can always check if you locked the door after leaving, which is my favourite feature yet! Even using the Eufy app on a mobile device is simple! You can tinker around with the settings to your liking to create an efficient experience. The battery consumption is fairly low and does not need to be charged that often. Packing a 10,000 mAH battery, surprisingly enough, after using it for almost a month, I haven't needed to charge it. If so, it is fairly simple. You can remove the battery from the inside by sliding the cover up and charging it with a USB-C cable with the provided port built into the battery itself. It took me around 30 minutes, but this depends on your charging speeds via cable and power adapter. If you forget to charge the device, you have the option to unlock the door with a key or simply plug in a portable charger via USB-C at the front to give it some juice to unlock the door. The app will also remind you if it is low on battery, so the chances of it dying on you are very low, which is what I love about this product. A couple of flaws I had were that it does not have a backup battery system, aka AA batteries, unlike the higher models, so when you do need to charge the device, you would have to remove the battery, and the lock won't function electronically unless you have purchased an extra battery pack. You can still use it as a regular door lock with the keys provided until you reattach the battery. If you have a storm door, this may cause a bit of an issue for some. It covers part of the door due to the placement of the lock, and so viewing the camera through the Eufy app will show half of the storm door. Another issue with having a storm door is that when it senses activity at night or when you view the camera through the Eufy app, the onboard light turns on and reflects off the glass, onto the camera lens, causing you to not see anything from the camera. You can probably disable this feature by tinkering with the settings on the Eufy app and relying on its built-in night vision. Another issue that I have is that if you have scuffed fingers, you won't be able to unlock the door via fingerprint and would have to use the code lock or the provided keys. While most of these are very minor issues that can easily be work around via the Eufy app or using the provided keys, the one thing that I wish it had was expandable storage via a micro SD card. Although it has a built-in 8 GB of storage, it would be nice to have more storage to store more activity recorded clips if you ever need to view a specific clip from months ago. There is an option to purchase the Eufy Homebase, which can store up to 16 TB of external storage, which might not be worth it for those who own a single Eufy device such as this one. Overall, I find that using the Eufy Security Video Smart Lock E330 is a game-changing product! I never have to sift through my keys trying to unlock the door. The biggest feature is being able to check to see if I locked the door after leaving, and if so, I can simply lock or unlock the door via the Eufy app with ease. You have scuffed fingers or forgot the code lock combination? You can use your phone to unlock the door through the Eufy app! You also have the option to use the provided keys, which is a bonus! I highly recommend this product, especially paired with other Eufy products to create an efficient and secure experience!

Excelente. Llego en perfectas condiciones y en el tiempo prometido. Funciona de maravilla, es un gran dispositivo para cuidar la seguridad de tu hogar y es muy cómodo no tener que preocuparse por las llaves cuando sales. Lo recomiendo ampliamente.

Excellent lock, clear video, easy to use

Looks and works great

The Eufy Security Video Smart Lock E330 is hands-down one of the best smart home purchases I’ve made. The 3-in-1 functionality—doorbell, camera, and fingerprint lock—works flawlessly and has made coming and going so much easier. The fingerprint reader is fast and accurate, and I love that I can remotely unlock the door through the app if someone needs to get in while I’m away. The built-in camera and doorbell are super clear, even at night, and the motion alerts are prompt without being annoying. Setup was surprisingly easy too—no wiring nightmares or professional help needed. It auto-locks behind me, which gives great peace of mind, and the app is user-friendly with all the features you’d expect (and a few I didn’t know I needed). Highly recommend this for anyone wanting a secure, smart, and convenient upgrade to their front door.