Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services Paperback – 29 Jul 2011

I don't know why there are all these reviews that say you cannot download the content. Just do what it says in the book. Go to (...) and register. You will have to send a copy of your Amazon invoice to prove you own the book. Personally I like this better than including a CD. That would probably add cost to the book.Anyway, this is a great book. I'm about halfway through, and it has really helped me understand the importance of service agreements.

Its a good book with some good content and I appreciate the way its concisely but yet thoroughly conveyed. However, like another review, you will not receive the online content purchasing it from Amazon and you will receive no responses emailing the links on his website. I did purchase some of his others books from his website and was able to download the promised content. For this book I actually purchased it twice, once from Amazon to read and once from his website to obtain the downloaded forms. The website functions as an automated selling machine, with no support behind it. Ironic. But kudos to the author, he is selling a product. a good one.

A great resource and wish I read it much sooner than I did. Karl did a great job here.

I just completed this book and I found that it had many good ideas... and not just about SLA's. It seems that most books in this sector (Managed Services) are on the expensive side, but I believe that the content of the book as well as the CD make it a fair price. The key for me is how well/easily I can implement the idea's contained within this book. If I have the time I'll do a follow up to this review. But for now, as far as an informative read goes, this book is worth the time and money.

Great read and examples. Again, no general common sense advice but direct advice. Perfect book for all types of consultant.