Dear customer thank you for browsing Yi Hai telescoping ladder. If you have any questions after browsing or purchasing, please feel free to contact us by email and we will answer your questions as soon as possible. Please be assured that all our products have been properly checked and sent to the Amazon warehouse before you buy in order to facilitate your purchase. We delegate the distribution of our product to Amazon to ensure you a more quickly, convenient and safe receipt of the product. If the product you received has any bumps or missing accessories and other issues, please feel free to contact us to replace. Your satisfaction is our greatest pursuit. Product introduction 1,All the metal parts of the products are made of aluminum alloy 2,High-strength nylon is used for the lock, which is hard to decay and durable. 3,Thick anti-skid footwear, fitting and gripping well with the surface, skid-proofing and wearable, and safe to use 4,With small size, not taking too much space, and portable Specification Net Weight: about 22.48 lbs Max. Load: 330 lbs Number of Ladder Step:12 Material: Aluminum Folded Size:33.85"(H)X17.7"(W) Extension Size:12.5ft(H) x 17.7''(W) Package Size: 34.64" x 19.48" x 4.05"(L&W&H) Package Included 1 x Telescopic Ladder WARNING Do not jump from the ladder to the ground Do not let children close Do not use without locking Do not use on a very smooth surface to prevent injury If the product you received is damaged, do not use it. Please return it to us
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