Toymail Talkie: Shark Lets You Send Voice Messages From Your Phone (2-Way Phone to Toy). Send Stories and Songs From App. Keep In Touch Wherever You Are.

UPDATE TO MY MESSAGE BELOW:I considered deleting my entire message and writing a new review of this incredible toy but I would not have the blessing of sharing my experience on the receiving end of some of the most fantastic customer service I have been privileged to experience - thank you Marla Bogaerts. Marla diligently worked to make a connection with me to address my problem. She gave me her undivided attention and was able to solve my problem most completely. Additionally she was able to answer all my questions. She's amazing!This toy is FUN!!! I KNOW my daughter is going to have a blast sending messages to people she loves anytime SHE wants to (without needing to ask a grownup to borrow their phone). I'm so excited! Merry Christmas & Happy Holidays to all. 😉Original message: "I'm so upset!! Because this is a Christmas present for my 8 year old daughter, I have kept it hidden since it arrived. She is away this weekend so I opened it to get it set up so she could use it on Christmas morning.Well, I ordered Gory the SHARK - her favorite color is blue - it's what she requested. The box says Hank the Dino and I GOT Bitsy the BAT.There is no time to return this, reorder and HOPE it comes in time.To help you understand more clearly...my little one asks for NOTHING. Last Christmas she asked for food for kids who don't have food. This year I (all but) forced her to come up with something she'd like for herself. So, this isn't just one of 100 presents a child has asked for. This is the ONLY present she asked for and it's wrong.I wouldn't want my peanut to be without a gift when Christmas gets here especially since I pushed so hard to get her to tell me what she would like. I feel like the air has been let out of my balloon. I'm so disappointed.

If I could give a product zero stars, I would give this zero stars.We ordered this just prior to Christmas with the hope and expectation that it would do the things it said it would do. Our family is spread across the country and we have a sick family member who we thought could communication with our children, ages 6, 4, and 2 through the Talkie.Set-up was a bit cumbersome, but my husband and I are tech savvy so we got through it after our third attempt and an email to customer service. We were impressed by how quickly they got back to us on Christmas Eve. We had to read reviews to make sure we were holding the Talkie box correctly during the phone pairing phase. It wasn't intuitive and connection was dropped (despite having the correct router and being right next to the wifi source), but we finally got it.On Christmas day, this was the LAST TOY opened. We gleefully explained to our children how it would work and who all could leave them messages. They were so excited. WE were so excited. We took Talkie with us on Christmas day to show our family how it would work. We helped them add the app and set up profiles and join our circle. They left darling "Merry Christmas" messages for our children. We were pleased, and we threw away the box. Our children were so eager to check Talkie the next morning for new messages.The very next day, an uncle texted us and reported he hadn't been able to add our toy to his app. A grandmother asked if the kids were ever going to respond to her messages. No new messages were coming through. The app wasn't adding new people. The toy was stuck on Christmas day, only saying the messages we recorded when we first opened and used the toy.We began what would be SIX weeks of back and forth emails and phone calls trying to fix our toy. NOTHING works. We have only dealt with "Anastasia", who replies promptly, but mainly with form emails not very specific to the issues or frustration we experience. She has yet to escalate our case and our return window has long since passed. We did ask for a box so we could do the return, but that request was ignored. We also asked for our case to be escalated, but that was also ignored.We did everything customer service asked us to, no joke, more than 50 times. We have to assume that our toy is broken. Talkie, after only one day, is now just a really weird looking, silent, sad stuffed animal that sits on our dresser. Our kids would come in every day asking if it worked. It doesn't. They recently stopped asking, but today, my two year old pressed Talkie and the Christmas day messages streamed out. It occurred to me that I hadn't yet left my scathing review, so I came over here to do so. This was $60 down the toilet and the biggest letdown of Christmas 2016.

My husband & I recently divorced so I had been looking for a solution for my 8 year old daughter to be able to "call me" when she's at her Dad's house. My older daughter has a cell phone, but I didn't feel my 8 year old was old enough for one yet. However, I still wanted her to have the freedom... so after looking at a lot of smart watches for kids (Tinitel, Kurio, Filip, etc) I stumbled upon this somehow & spontaneously bought it for her for Christmas.She loves it! It is adorable. It is easy for her to use. She especially loves the whee's and giggles and snores.We've had to pair it a few times when it's lost her contacts. And the pairing process was noooot as easy as I had thought. You put the talkiebox on the screen after typing in your wi-fi password, then it should connect & pair. However -- I had to do it three times before it stopped giving me an error, and each time I change wifi networks or I change/add contacts int he app I've had to had to re-pair just to get it to work. She's also had some trouble having to press hard enough to get the messages to play or holding too long on the button or pressing it too quickly too close together causing her to skip new message sometimes. And, she's missed messages and forgets to check them after awhile (I end up having to remind her) -- so I wish that there was a (reasonable) way to make it keep dinging or something (a light maybe?) that shows she has a message waiting.The biggest amount of feedback I have is that this toy probably isn't made for what I wanted (something she could take her to Dad's house and message me with) because it relies on having her father set up the toy at his house on his wifi. I can't figure out how I would make the toy work without having to rely on him and I've asked him now repeated to create an account and pair it to his wifi but he hasn't-- thus she is unable to use it to send me messages until she's back on my wifi network. AND I have to change that every-time we go to a new location (like her grandparents house, friend's houses, etc-- it doesn't intuitively just sync to multiple networks that are pre-configured)Despite all that-- we bought another one for my older daughter (Bitsy, the Bat)! Because she was so in love with her little sister's (Gory, the Shark). AND Toymail is incredibly open to making updates and progressing this product-- for instance, they're putting out a release soon that will save wifi networks (which will eliminate my problem above) and they were very interested in my notification feedback. I think they're definitely on the right track to an amazing toy so I'm over all very happy that I bought this instead of a watch for her despite the minor inconveniences. It's definitely not as robust as a smart watch would have been (which I knew! so I wasn't REALLY expecting that) but I think it's the perfect balance of communication and fun for my kid.

this product I send as gift to a friend.. but it is not working..