EnergyWise Solutions 4-in-1 14,000 BTU AC Dehumidifier, Black

I received this unit at a HUGE discount (1/2 price), because it says that it was a special for Amazon Business Accounts. I did a lot of research and don't think that I would have paid the $1,000+ full price for it, but I love me a deal and I thought I would give it a try. Before I go any further, I want to say that Amazon has and INCREDIBLE employee named Andrea that made this whole deal right, but more about that later.So I get this delivered very quickly and was very impressed with the size, the features, and the way that it looked (black model). I am an insurance agent and had my office broken into and believe it or not, someone stole my central heat & A/C unit. I am planning to upgrade the one that was stolen in the next month or two and bought this unit just to get me by until it is installed.Once I turn the unit on, it blew incredibly cold air.........for a few minutes. It would cycle from cold air to hot air to cold air to hot air, with the hot air being the overall winner. I also noticed that the temperature readout LCD screen wasn't working properly, it only had one of two digits lit up. After making sure I had it at the coolest setting (62 degrees) I let it run and run and run and nothing changed. My office was EASILY 20 degrees hotter than it was outside every day that I had this thing running! Thinking something has to be up with this thing, I ran it over the weekend on "dehumidify" to see if that worked any good. I'm in the south and it's already humid here so it would have plenty of moisture to pull from the air right? NO. After running for 48 hours the water tank was bone-dry. After suffering for about a week and after seeing that not only was the a/c not running properly and it wasn't worth a **** at dehumidifying, I called Amazon to get a replacement.When I called I was told that the unit wasn't available. I told the representative that it was and that the price had doubled back to the original price (what, now a business customer no longer gets a deal?). It was still sold and fulfilled by Amazon so why wouldn't they replace it?To make an already long story as short as I can, Andrea from Amazon did the right thing and credited me the difference and I'm going to give it one more try. Honestly, I believe that this was a used and defective, or possibly refurbished unit that was sold as new and as a "special" business account deal by mistake (or maybe not). Either way, I am going to try another one and I am willing to change my review if it works. I'm hopefully optimistic.Either way, even if the replacement unit blows (hot air instead of cold *pun*), it's nice to know that Amazon will do the right thing and has good people working there. Thank you Andrea!

I've had this product for one year. I live in Idaho so it's only got about two months of use. I plugged it in this year and it leaked water all over my brand-new laminate floor. The reservoir is not full on it either. Plus the heating feature has never worked on this unit. I'm in the process of trying to figure out how to get a hold of the manufacture through Amazon. I certainly would not recommend buying this item.

it leaks all over the place now

A/c works ok. But the heater which I really need, is freezing up and not warming up at all. Very disappointed. Do not waste your money on this product.

we bought the 1st one and it didn't work at all so I returned..no problems with return that went well.. we got another one delivered and model again was defective.. it is 48 degrees outside and we had it on heat mode..it didnt change temp in the 200 sq foot room and after 24 hours of continuous running on heat mode ice had formed all over the machine itself..all the air intakes..weird.. so after 2 times of defective product we returned and going to replace with a different model from a differnet manufacturer. They did take it back and was shipped in a timely manor so that is a plus for them but 2 machines defective is not good

Only worked a month and had to return

Works awesome in my office!

Does a great job cooling and heating.