ULTRALOQ UL3 BT 2nd Gen Smart Lock with WiFi Bridge, 5-in-1 Keyless Entry Door Lock, Front Door Handle Lock, Smart Door Lever, Latch Lock, Satin Nickel

This is a good lock, very easy to install and set up. Worked great for about 7 months, then suddenly no power to the lock. Checked batteries and connections then contacted customer support. We tried a few things to resolve the issue with no luck. They promptly sent out a new replacement lock and actually contacted me to check on the status. Installed the new lock and it’s been working perfectly ever since. It’s good to know this company will stand behind the products they sell and work with you to resolve any issues. Thank you!

There are a couple of things that could maybe be a little better in this model, which we've had on our front door for 2 years, but I imagine the newer models address them and I knew it was an early design when I bought it. But I love this lock. It's more an Internet integrated entry system than just a lock. I've not used a house key in years, but with this I also don' t need to type in a code or carry a transponder. Great product. And great customer service recently when we needed it.

UPDATED - The company reached out to me and sent me a replacement. The new one has now been installed for 2 months with no issues. It works great for my business and allows me to give access to my daycare clients. I am impressed with the customer service and the support they gave me.*****>*****>*****I have had this now for a little over a month and it is super frustrating. I set it up, put my daycare parents information into the app so they could enter my home. For about a week all was fine. Than I got an error message when I went to look at the log or add more users. Sent in a trouble ticket and their suggestion was I had to delete and reinstall. Ok…so I start over and spent the time to input all my clients. A week later it had the same error! Did the same process!Now this morning it will not let me enter a new client and I get that same error message!!Save yourself the hassle and buy a different door handle this one is not worth the money or time!

Very bad product with major design flaws.Fingerprint reader does not work, takes at least 10-20 tries to get in with that feature.There is no physical lock button on the inside or the outside, so you have to use your phone to lock it, not ideal especially when you're leaving in a hurry.It's difficult to get the keypad to show up when unlocking, usually it takes a few tries of double tapping until it registers.

I was looking for a door lock with a keypad and came across this. I admit I thought the fingerprint function was a bit much but after looking at the other locks available and the ratings, I decided to give this one a try. It is a little pricey but it is worth every penny. Full disclosure, my lock had some kind of electrical glitch so I emailed the company's customer service to see if this was normal and they responded quickly and were so incredibly helpful AND even sent me a replacement door lock at no extra cost. I honestly could not have asked for better service!!! There are so many things I really like about this door lock. It feels substantial - it not only looks nice but it is weighty and solid and each piece is well made. It is extremely easy to install and I LOVE that if you have a standard door, there are no extra holes to drill so I can install it myself and not have to ask my grouchy husband for help. I've added the pin codes via the keypad and also using the app and while both ways are easy, using the app took no time at all. I love that you can unlock the door using a variety of methods and if all else fails, you can still use a normal key. And boy was I wrong about the fingerprint option! My family and I all thought the fingerprint thing was stupid... UNTIL we tried it out. Now it is the only method we use and I think the only time I've used the pin codes is when I first tested the lock to see if it worked. So since I've had to install this lock twice, I do have a few observations. First, take the extra few seconds and remove the screws and stuff from the little bags before you start installing and keep the stuff within reach. This will make your life a lot easier. Second, don't be an idiot like me and close the door while you are installing the lock, otherwise you will have to makeshift attach the handle in order to open the door again (just trust me). And third, tell you tech challenged loved ones that they do not need to press on the fingerprint pad, they just need to stick their finger there. It's funny to watch them do it but it's so unnecessary :) The only tiny suggestion I have to the creator of this lock is to make the hole that the wire goes through a little wider so you don't have to bend the wire in order for the connector end to fit through it. To me it doesn't make sense why it's not sized appropriately but maybe I'm just being picky. Other than that, I think this door lock is pretty great - it looks nice (I bought the nickel version), it's so easy to install, it's super easy to use, the app is very user friendly (you can even add a shortcut to your phone so you don't need to open up the app!) and their customer service is fantastic!