About CUSTOM Sign We are able to make all kinds of custom signs. Just provide us with images Or give us your idea. We will make it exactly like what you want!NO EXTRA CHARGE!The same price About Size Mounted on metal frame measures about17x14" Inch(Horizontal/Vertical). standard sizes is 17x14" Inch but we can make custom signs About Power Plug Comes with US 2 pins plug as default, suitable for most of countries, please contact us if need to change the plug What are the lead times for neon signs? Handling time is 3 business days from order date. We use China post epacket to ship,which takes about 5-10 working days to arrive at US (Lead times and shipping time may vary during the holidays) What is the warranty policy? These signs are very fragile and delicate, although we put a lot of extra effort into Packaging, it might happen that the sign arrives broken. In the event you are the unlucky recipient of a broken sign, please immediately contact us to report this to our Customer service team. We will do our best to asist you. All signs carry a 1 (one) year warranty from the date of purchase. Warranty DOES NOT COVER damage caused by accident, misuse, abuse, neglect, improper installation, or improper maintenance. Pictures may be required in certain instances in order to determine the extent of damage and the action that will be taken by Hot Bright Neon Sign.UNAUTHORIZED returns will NOT be accepted and will be returned to the customer.
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