ZEOSleep Manager Pro, Black

If ever a product deserved a one star review, it would be this. I owned the Zeo sleep manager pro plus and originally loved the sleep feedback. I still love the feedback when it works. My first device broke and I received a replacement. A few months later, the pro plus stopped working again. I was advised (when you could still talk to a human at zeo) to purchase new headbands. I spent 50.00 for a new headband and the problem persisted. I gave up on the zeo pro plus.I did miss the sleep feedback information so when I noticed there was a new version called simply the sleep manager pro, I purchased it in hopes that it would be more reliable and easier to use. It is horrible!!!! It takes about an hour each night to try to get it to sync with my phone. I miss more sleep and become so frustrated that I sleep badly with this unreliable piece of junk.I tried to call Zeo during their normal business hours and just got a recording to email then or live chat online. The live chat just dumps you to email. In other words, Zeo does not want to talk to people who have purchased their faultly products.One of the problems is that a red light blinks constantly on the device. On the Zeo website , it states that if there is a red light blinking then you need to open the zeo application on the device. That is a joke because when the light is blinking the Zeo app IS open and it states that it is CONNECTED.Save yourself some money and a whole lot of aggravation and skip this product.I just noticed something. All of the 1 star reviews are from Amazon verified purchasers... NONE of the 5 star reviewers are.... Hmmmm???

Edit:According to the BBB, Zeo, Inc has gone out of business[...](Via internet research) I called a company that recently invested in Zeo Inc, to confirm. They confirmed that it has gone out of business. They said it is possible that the product will be bought and sold again to consumers by another company.In the meantime, there is no customer support for repairs, apps, replacements, etc.The investor was very kind to give me one of his extra Zeos when I told him about my problem. It sounds like he only has a couple, so this is not a long term solution for Zeo users.I'm still giving this product two stars because it was a great product, but I recommend that you DO NOT BUY IT, as many users seem to need technical support, and it is no longer available. Also many of the web features are no longer available, and from talking to the investor it sounds like there will be little to no web support at some point in the future.Original Review (three stars):I loved my Zeo. I didn't have any problems with the headband, and it was comfortable. The tracking seemed accurate. The Android app was great and easy to use, the web tracking app was the same, and the coaching program was useful and enjoyable.Then, two weeks after I purchased my Zeo, it started running out of battery partway through the night... and within a few days, stopped working altogether.I communicated with customer service via email, and after some trouble shooting, they told me to send it in to be fixed or replaced.That was in November. In January, I contacted them to ask when my Zeo would be returned. They told me that they had already sent it, and their tracking information indicated I had already received it. I told them I had *not* in fact received it, and they told me they would look into it. (I have Amazon Prime and use it regularly, and have no problem with product delivery.) Then they disappeared.The next thing I got from them was a mass email telling me that they would no longer respond to customer support emails, but I was welcome to use 'the new Self Service Customer Support Center' online.So, I did at one point have a Zeo. It was very nice. But given the short period of time I was able to use it, I'm not sure the value for money was there.

I ordered this thing. I received the head band, sensor and charging cord. The cell phone receiver looking thing did not come in the box. I contacted the account. After some back and forth emails they sent a second set sans receiver again. I contacted Amazon and they made it right for me on the money. I ended up using my iPad as the receiver. It works great. The sensor works well too. I have not complaints with the performance of the sensor. Just be sure to buy it through Amazon.