Queen Quilter by Tin Lizzie Long Arm Quilter w/ Stitch Regulator & Frame

This is a horrible machine. I don't do long-arm quilting alot, (maybe once a month) but whenever I do want to use it, I have to have customer service come (at an outrageous price) and spend hours fine-tuning the tension. Needless to say, I am trying to get rid of it as soon as I can. Huge waste of money.

I probably ordered my machine from the same California company as the original poster. My husband is an Engineer, and it still took the two of us better than 7 hours to set up this frame. The directions are horrible. I had sorted out all of the pieces and labeled them with post-it notes. I sorted all of the hardware into zip bags and wrote on each of them what part letter they were and what it was. Several times in the directions they would change what they call an item or use the wrong letter for it. Very frustrating. The directions were just xeroxed pages stapled together. I was ready to pull my hair out by the end. Probably spent about 90 minutes trying to get it level as well. With six legs on it, leveling was not easy.The frame assembly instructions were really bad, but the actual sewing instructions were even worse. Again, for a machine costing this much money it should have come with a nice book with TONS of color pictures as well as a DVD on how to load your quilt, thread it, adjust the tension, etc. The pictures for threading it are black/white and not close enough to see exactly how the thread should go through the multiple loops. It also pointed out a spot on the base of the machine where there is supposed to be a spot for oiling as well as a dip stick. My machine doesn't have it. I have spent countless hours scouring Youtube to find some sort of instructional videos and better instructions on using the machine. I have printed out each of the things I've found and put them together into a 3-ring binder. My regular sewing machine came with a great book and DVD instructional video. Apparently this manufacturer assumes that anyone purchasing it already knows how a longarm machine works. I've been quilting for years, but this was not quite what I was expecting.Unfortunately for me, there are no longarm dealers close to me so I'm just figuring it out by myself. Spent several hours adjusting the tension on it the other day and think I finally have it about 95% right. I am determined not to let my machine turn into a $6000 paperweight!If I ever bought another longarm machine, I would ask what sort of instructional materials are included with it. It's kind of like having driven a car for 40 years, and they assume that you should be able to jump into a piece of farm machinery and operate it without adequate instructions.

I have this machine. I LOVE IT!! Yes it takes one if not two days to set it up and get it ready to go. That is why it doesn't cost $12k. But it is doable and worth it. You don't have to be a rocket science professor to do it..just normal assembly. As to the tension, the tension is easy once you understand it. For bobbin be sure after you bring the thread thru the tension finger that you wrap the thread threw the little wire coil just above the little flapper door on front. Your bobbin laying in hand gently raise the bobbin where it is standing up in your hand and the thread should feed out with out lifting the bobbin from your hand. It shouldn't be loose goosey but not so tight it lifts. For upper tension your tension knob should only be tightened enough that with fingernail you can feel the first ridge in the screw in the center of the knob. I love this machine!!!

Purchased one of the first machines. Set up took several days! Had trouble with tension right from the start. Our local quilt shop had one in the shop. The owner went for training to help promote Lizzie.I had trouble with tension. Shop owner couldn’t fix it after 3 tries, so, yep! I had to send it back to California ... twice! At my expense!Anyway, 15 + years in..I still have tension issues. It runs well, then after starting a project....it takes a crap! Have to play with tension before and after quilting, impossible to work on without removing the quilt! after paying for repair on the machine, $600+ , for shipping and repair Twice....☹️ Run!

I ordered this from a dealer on line. It arrived in 3 boxes. The first 2 boxes were the frame, in hundreds of pieces. It took me 8 hours to put it together. The third box was the actual machine. It had instructions to assemble the light and the thread stand. There were no cords attached to the machine, and no instructions indicating how to attach the cords. Normally this would be okay, how hard is it to put a power cord on? No, you also have the cord from the handles to the machine. There were two sockets on the handles, but only one cord included that went to the handles. In addition, there were several options on the machine where the cord from the handle could fit into. Now here comes the really tricky part. There were another 2 cords in the box. It turns out that one of the cords was for a different model, while the other cord had to somehow attach to the little rollers that sent back the message for the stitch regulator. You have to remove the 48 pound machine, which required removal of one of the frame poles, then turn the carriage that rolls back and forth on the frame upside down. Now, (without any instructions, mind you) you have to figure out how to plug the cable into the roller and make it work.Customer service? I was so frustrated that I ended up contacting the factory. The company president called me back. I thought I was getting somewhere!! No... he asked why I ordered it from the internet and told me to get the company that sold it to me to help me out. He told me that I bought it from California, call California and let them help me. BTW, I live about an hour drive from from the factory, it seems that they are in Utah, although it is not really clear.When I finally got all the cords connected, the machine did not work. Turns out one of the cables was bad. The company that I bought it from sent me another cable. This cable had 2 connectors with 3 wires going to each connector. Seriously, one of the wires was not even connected, so it didn't work either!!I would highly recommend that you NOT order this machine. The factory will NOT help you and your frustration level will get to the point that if you ever get it to work sewing on it is not fun. BTW, I still have not gotten mine to fully work, and I have had it now for about 10 days.