Viking RVGR3305BSS 30" Freestanding Gas Range 3 Series

Exactly same thing happened to me.The Range started to overheat to a point you couldn’t touch it and could have burned the house in the middle of the night while the kids were asleep. This could have been a total disaster.

This is for a 30" Self-Cleaning Dual Fuel Range - RVDR3302Viking 3 Series but it's very similar. Catastrophic oven failure after one year and eight months, eight months outside the warranty period.The oven started having trouble reaching set temperatures. Eventually it stopped heating all together.After calling Viking customer service for repair help, I was informed that my unit only had a one-year warranty even though the Viking web site showed two years for this model. Apparently, the warranty was extended to two years some time in 2020, after we had purchased the oven in 2019. Viking was unwilling to apply the two-year warranty to our oven since it was only one year at the time of purchase.The only help I was given was a phone number of a local service center. I would have to pay for a service call to find out what was wrong with the oven and then add whatever additional parts and labor for the actual repair. I found this to be unacceptable for a $4,000 dollar name brand oven only eight months out of warranty.I decided to investigate the failure myself. What I found was clearly a manufacturing defect that simply took 20 months to develop into a full-blown catastrophic failure. A power wire burnt open at an inline connection between a male and female spade lug. I have seen this type of failure many times over my career as a reliability engineer and there are typically only three ways this happens. All three are manufacturing quality defects. The crimp on one of the connectors becomes resistive, either due to an improper crimp, multiple wire strands cut during the stripping process reducing the cross sectional area of wire in the crimp, or wire insulation inside the crimp area of the lug. The result is a resistive connection that heats up. Over time the resistance goes up and the heat increases until you have a thermal runaway and a burnt wire.Needless to say, I am very disappointed on Viking and how they stand behind their products.

We bought this range from another source in January of 2015. I was unable to really use it much until this year. It fell apart in Aprilb this year, many service calls and parts (including the whole door) and I still couldn't use it tonight. The oven heated up, I put dinner in, half hour later the oven was barely warm and I could smell gas. Please boycott Viking until they get their act together. My house could have caught fire and my family could have been harmed had I not opened the doors and windows after making sure this dangerous piece of $4,000.00 scrap metal was completely turned off. Viking is setting itself up for some serious lawsuits with shoddy products like this one. Check local appliance services for products with the least calls before you buy. I wish I had done so.

This oven is garbage. 1 year in it stopped working. The part that broke took 2 months arrive. 1 month later, it's broken again with the same issue.