--- product_id: 1704817 title: "Delivering Happiness: A Path to Profits, Passion, and Purpose" brand: "tony hsieh" price: "€ 38.68" currency: EUR in_stock: true reviews_count: 13 url: https://www.desertcart.be/products/1704817-delivering-happiness-a-path-to-profits-passion-and-purpose store_origin: BE region: Belgium --- # Delivering Happiness: A Path to Profits, Passion, and Purpose **Brand:** tony hsieh **Price:** € 38.68 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Delivering Happiness: A Path to Profits, Passion, and Purpose by tony hsieh - **How much does it cost?** € 38.68 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.be](https://www.desertcart.be/products/1704817-delivering-happiness-a-path-to-profits-passion-and-purpose) ## Best For - tony hsieh enthusiasts ## Why This Product - Trusted tony hsieh brand quality - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Successfully grow your business and improve customer and employee happiness with thi s New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine 's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, and change the world. In Delivering Happiness , he shares the tools of the trade he's learned in business and life, from starting a worm farm to running a pizza business, to working at Zappos–a company so impressive that desertcart acquired it for over $1.2 billion. Fast-paced and down-to-earth, Delivering Happiness shows how a different kind of corporate culture is a powerful model for achieving success, and concentrating on the happiness of those around you can dramatically increase your own. ## Technical Specifications | Specification | Value | |---------------|-------| | Dimensions | 6 x 0.75 x 9.13 inches | | Edition | Illustrated | | Isbn 10 | 0446576220 | | Isbn 13 | 978-0446576222 | | Item Weight | 2.31 pounds | | Language | English | | Print Length | 272 pages | | Publication Date | March 19, 2013 | | Publisher | Grand Central Publishing | ## Images ![Delivering Happiness: A Path to Profits, Passion, and Purpose - Image 1](https://m.media-amazon.com/images/I/71wUBwyGngL.jpg) ## Available Options This product comes in different **Format** options. ## Customer Reviews ### ⭐⭐⭐⭐⭐ Delivering One Hell of a Business Model and Story *by on Reviewed in the United States June 8, 2010* Before I say anything about Tony Hsieh's book, "Delivering Happiness," I would first like to thank him and the Delivering Happiness team for selecting me to receive an advanced copy of the book. They actually provided me with two copies of the book - one to read, another to giveaway on my blog. Thanks for including me in your efforts and for allowing me to take part in the pre-release party. On to the review.Business writing is changing and I hope that it doesn't go unnoticed by corporations, authors and publishers. There is a valuable lesson to be learned here. I first noticed it when I read "rework" by Jason Fried And the 37signals team. Delivering Happiness is the second example. What are these authors doing that is so special? They are humanizing business writing and their efforts are redefining what it means to build a successful business.In Delivering Happiness, Tony Hsieh makes it clear that success should no longer defined by the size of your paycheck. It is about living a meaningful life filled with wonderful experiences. This is what truly makes Delivering Happiness a unique book. It is a book that focuses on creating a workplace that people love working in and that is focused on the long term development of all its team members.It is probably worth saying that I have been a fan of the company for some time now and I have bought a few shoes, books and other merchandise from them. I have experienced their amazing level of service as a customer first hand. Reading about all of their efforts behind the scene makes for a great read.The first two sections of the book focus on Tony's life - from his childhood and time spent in college to his time building LinkShare and then Zappos. I've heard bits and pieces of the Zappo's story, however, I was unaware of the major sacrifices that the company's entire team endured to make their dream a reality. In addition to the history lessons, the first two sections are jam packet with actionable ideas that could help any business prosper.Overall, Delivering Happiness is an outstanding book and it deserves to be read by entrepreneurs, c-suite staff, marketers, and anyone that is interested in living a life that is filled with meaning and happiness.This book is unlike any other business book I have ever read. I went into it thinking that it might focus on the company's history and best practices. Instead, it was a collective history of Tony and his experience in business. The book truly reflects the values that he and the Zappo's team live every day.About 200 pages into the book, Tony turns the tables on the reader and asks a couple simple questions: What makes you happy and how do you want to live the rest of your life? He then dives right into talking about the research he has done on happiness and how it can impact the reader's life.Think about what Tony is doing here. He leads a company that is in the process of changing our other companies do business, both with their team members and customer. In "Delivering Happiness" Tony makes matters a little more personal by reaching out to his readers and trying to impact their lives in a positive manner.I love this approach and I must say that Tony has had an impact on at least on of his readers - me. Thanks for sharing your life experiences, insights and values with all of us. ### ⭐⭐⭐⭐⭐ If you want to learn how to manage team and grow your company, this is what you need *by on Reviewed in the United States October 24, 2019* Deliving Happiness is a fascinating book about how to grow and nurture a company. It is written by Tony Hsieh who is the early investor and the current CEO of Zappos- online company that started out selling shoes and has now branched out to selling clothes, watches, and eyewear. Unlike most CEO, he does not see the sole purpose of the business is to maximize profits for its owners. In this book he talks about how he got be where he is today and how he learned important values and lessons.Before Zappos, he had founded LinkExchange which he sold to Microsoft for $265 million. The reason he gave for selling was LinkExchange was as it grew, it lost culture and felt like it was a different company and it get to the point he dreaded getting out of the bed in the morning to go to the office. After this, he started venture fund from which he funded Zappos’s founder. Initially, Zappos struggle because it fulfilled orders with drop shipments which did not worked well because it did not have accurate information about vendors’ inventory, and because their warehouses were all over the country, delivery times weren’t predictable. Later, he began buying inventory from manufacturers, which was freezing its capital and also relying on a third party to manage its warehouse. He recalled that it never makes sense to outsource call center and warehousing because Zappos’s higher purpose is to provide the best customer service which is only possible when it has pulse of what customer want. He felt that trusting a third party would care about its customers as much as Zappos would was one of our biggest mistakes.In the book, he talks about when Zappos was losing money and could not get any more money to run its operation, they figure out that while cutting marketing expense, only thing they can do is to focusing on the customer service. He sees his company offering the best customer services possible. He eluded couple times that Zappos could get in to many other areas including offering the airline services. Later he talks about how reading book; he learned that great company has a greater purpose and bigger vision beyond just making money or being number one in a market. He would later create a book club where each employee would read a book and discuss about it and apply lesson learned at Zappos. Unlike many businesses that put the need of the investors as the center of the business, he put the need of the customer as the core, yet believes that he needs to meet the needs and desires of all stakeholders. Tony put the best customer service at his end goal, for which he put making his employee happy as his primary target. He believes that his effort to make his employee happy will in turn make his customer happy.Tony Hsieh saw his role as the philosopher. He sold his first company LinkExchange to Microsoft, because he felt that it lost its soul and reach to where he dreaded getting out of the bed in the morning to go to the office. When he invested on Zappos, and then become involved in it, he knew the culture was important. From early on, he develops a culture that he likes. As a CEO, he does not have authority like in the typical American organization. At Zappos, he saw his role as the gardener that allows everybody around him to flourish. Hsieh put the customer’s interest as his end goal. Employees are trained to have lifelong relationship with a customer. And there are growing list of CEO who toured Zappos to learn from Zappos insight and bought his idea and have implemented at their organization.In this book, he talks about creating a culture that would outlast him. He believe that if it get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. Culture starts with the hiring. Zappos uses two sets of interview: one by the hiring manager for the job specific role; and second by HR which is purely for the culture fit. To hire, a prospective candidate has to be pass both. It also fires employee if they are bad for the culture even though they are doing well on their job specific role. At Zappos, they hired only people they would enjoy hanging out with after hours.This book talks about meritocracy system which Hsieh implemented in 2012. It allows employees to self-organize to complete work in a way that increases productivity, foster innovation and empowers anyone in the company with the ability to make decisions that push the company forward. All employees are part of one or more circle. People on the circle can fire another people on the circle. All employees can remove themselves from a circle and move to another circle. As a CEO, Hsieh cannot hire or fire his employee. This kind of system requires trust first. He was able to build trust by developing a culture that stems from intrinsic motivation rather than extrinsic motivation. He frees his call center employee in many ways to build a lifelong relationship. One way he empowers customer service reps is by not measuring call times, not allowing them to upsell, and not using a script.It talks about how leader can affect an organization’s future by sharing his values. When things are changing fast, employees need a vision of the destination that lies beyond the horizon; they also need to understand the principles by which they must navigate their course. Without the strong value that is shared and engrained to the culture, an organization will probably lose their direction and fail. Unlike many other companies that may take only senior leadership to retreat to develop company value, he email to all his employees about their input. From all employees’ input, Zappos developed 10 core values. Since all employees have contributed to this value, they embody the company value. One value is to be adventurous, creative and open-minded which displays how his employees have embodied Zappos value.Another value he talks about is to “deliver wow through service”. To WOW, employee must differentiate themselves, which means do something a little unconventional and innovative. Once a year, Zappos ask its employee to write what Zappos cultures mean to them and publish them as a “Culture book” which is an employee review of a company and is a great way to communicate with its employee.That book is fantastic read for all MBA students and those who wants to learn how to manage team. ### ⭐⭐⭐⭐ Happiness generator that happens to be a book *by on Reviewed in the United States June 23, 2010* Delivering Happiness, the new book by Tony Hsieh, CEO of Zappos, goes immediately onto my list of must read books. I had already recommended it to several people before I even finished it. While the book wasn't exactly what I was expecting, that's just fine by me. I thought this might be a how to provide better customer service book. And while that might have been fine, what Tony created was something much better and much bigger. Just as Zappos is a superior customer service experience generator that happens to sell shoes, this is a happiness generator that happens to be a book.Maybe it's the transparent way he treats both his personal and professional triumphs and failures (sorry about that worm farm dude) or the similar personality traits I share with him, but I felt a connection while reading the book. I believed I was part of one of Tony's tribes, or at least I'd really like to be. See I'm already on a first name basis with him, I hope he doesn't mind. ;) I like being around positive people who thrive on continually learning and questioning things and trying new things, new ways. Like Tony, I don't mind making mistakes as long as I learn from them.The book is refreshingly humble, conversational, reflective and open. We get a glimpse into his early years and how he became the man he is today. From the beginning he was an unconventional thinker, willing to take calculated risks. He was thinking outside the box long before shoe boxes became his focus. He recounts a Shakespeare class in which he fulfilled a sonnet assignment (14 lines of iambic pentameter) with lines of Morse code. Luckily the teacher had a sense of humor. Tony was creating fun in a productive way, a trait that would carry through to his professional life. Fun is essential to building community. Laughing bonds people is a way that few other activities can. So don't mistake people having fun at work with a lack of focus, productivity or seriousness.Similarly, don't discount the importance of play. Much can be learned from games, as Tony learned at the poker tables. While you'll have to read the entire list for yourself, there's a lot of solid advice including: "It's okay to switch tables if you discover it's too hard to win at your table." By staying flexible and being willing to adapt you will have much more success. He also uses poker as an excellent metaphor, distinguishing between short (tactical choices and events such as the loss of a single hand) and long term thinking (focusing on strategic choices).Finally, this book lets us in on the core values of a great company. You many not be able to go to Las Vegas and go on a tour of Zappos but you'll feel like you did. Tony's success arises not from his desire to make money but to find projects that would keep him emotionally engaged and, even more importantly, to create a community and culture. A friend of mine told me years ago, "do what you love and the money will follow." If ever I doubted the validity of that statement, Tony is the poster child for following your passions and convictions. His desire to connect with people blurs the lines between business and pleasure. You can hear his excitement when he talks about fighting over the dinner check with vendors and it's 100% believable when he talks about the employees of Zappos being a family.This book doesn't seek to tell anyone how to run their business but it does encourage people to ask questions about how and why they do this things they do. Tony is clear that he doesn't think every company should follow the same core values as Zappos but should stay true to the values that work for them. And he encourages each of us to make small changes personally and professionally on an ongoing basis to grow and improve.Toward the end of the book Tony says that he wrote the book "to contribute to a happiness movement to help make the world a better place." I'd have to say, this is another thing he can check off of his to do list. He has proven that there is a different way to succeed in business and in life. Choose happiness.(I previously posted this review on my personal blog at [...]) ## Frequently Bought Together - Delivering Happiness - Good to Great: Why Some Companies Make the Leap...And Others Don't (Good to Great, 1) --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.be/products/1704817-delivering-happiness-a-path-to-profits-passion-and-purpose](https://www.desertcart.be/products/1704817-delivering-happiness-a-path-to-profits-passion-and-purpose) --- *Product available on Desertcart Belgium* *Store origin: BE* *Last updated: 2026-10-21*