--- product_id: 1596044 title: "Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results" brand: "renee evenson" price: "€ 11.76" currency: EUR in_stock: true reviews_count: 13 url: https://www.desertcart.be/products/1596044-powerful-phrases-for-effective-customer-service-over-700-ready-to store_origin: BE region: Belgium --- # Instant impact Customer engagement 700+ phrases Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results **Brand:** renee evenson **Price:** € 11.76 **Availability:** ✅ In Stock ## Summary > 🚀 Speak Success: Master Customer Service with Powerful Phrases! ## Quick Answers - **What is this?** Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results by renee evenson - **How much does it cost?** € 11.76 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.be](https://www.desertcart.be/products/1596044-powerful-phrases-for-effective-customer-service-over-700-ready-to) ## Best For - renee evenson enthusiasts ## Why This Product - Trusted renee evenson brand quality - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Key Features - • **Stay Ahead of the Curve:** Adapt to evolving customer needs with versatile phrases for any situation. - • **Boost Your Team's Confidence:** Equip your team with scripts that drive results and enhance service quality. - • **Transform Your Communication:** Elevate your customer interactions with over 700 ready-to-use phrases. - • **Enhance Customer Satisfaction:** Utilize proven phrases that foster positive customer experiences. - • **Streamline Training Processes:** Accelerate onboarding with ready-made scripts for effective customer service. ## Overview This comprehensive guide offers over 700 ready-to-use phrases and scripts designed to enhance customer service interactions, boost team confidence, and improve overall customer satisfaction. Perfect for training and real-time application, it’s a must-have resource for any professional looking to elevate their service game. ## Description Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service , she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service. ## Technical Specifications | Specification | Value | |---------------|-------| | Dimensions | 6 x 1.05 x 9 inches | | Edition | First Edition | | Isbn 10 | 081442032X | | Isbn 13 | 978-0814420324 | | Item Weight | 2.31 pounds | | Language | English | | Print Length | 304 pages | | Publication Date | September 12, 2012 | | Publisher | AMACOM | ## Images ![Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - Image 1](https://m.media-amazon.com/images/I/71JvTzqbU+L.jpg) ## Available Options This product comes in different **Format** options. ## Customer Reviews ### ⭐⭐⭐⭐⭐ Great for Handing Social Interaction Cases/Challenges *by on Reviewed in the United States May 8, 2020* I enjoyed the insights and some of the examples were greatly useful and enlightening. I also loved the philosophy of just ignoring the other in quite a few situations and staying positive in being stronger than the negative one where they will likely start to mirror your emotional tone. An interesting note, I found this book useful outside of its domain, such as with dealing with people in your family, though some of the ideas may need to be adjusted, but still a good read. This can be generalized to "Social Interactions 101" (for Business, but we do lots of business social interactions in our personal lives as well so it isn't just for business majors). One critique is that some ideas I don't think are thought through as much, and some of the ideas seemed to go contrary with being honest, but the author at another point says to be honest, but I would like honesty to be a more fundamental principle here to keep. A second critique, I felt some of the phrases to use are too wordy and/or feel too impersonal, so i personally prefer personal and honest to impersonal and awkward (gives an us/them dichotomy feeling vs. unity in respect for each other vs. being treated as a thing as opposed to a person with those impersonal business customer sales slogans) for a conversation. A third critique. I disagree with saying sorry as the goal is to do sorry, and saying sorry can be distracting and energy-consuming. What one can do is say one made a mistake not doing x, as that gives one a path forward as well. People want to understand you know about the mistake vs. saying sorry just because they feel bad (but then not intending to do something about it or forgetting one was going to do something about it) vs. you actually wanting to do something to fix your side of things you have influence over. Oddly enough, the author seems to reference some of this in an example, though the author does say to use the word sorry and gives at least a few examples with that as recommended phrases. Another point on sorry. Instead of saying sorry, I like greater precision such as with the chess terminology of inaccurate, mistake, and blunder. ### ⭐⭐⭐⭐⭐ Book *by on Reviewed in the United States March 21, 2025* Received a quality product in the most expedient manner. ### ⭐⭐⭐⭐ Four Stars *by on Reviewed in the United States April 5, 2015* I liked it. Very helpful. I teach it to business owners and this helped me a lot.thanks. ## Frequently Bought Together - Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - Customer Service Training 101: Quick and Easy Techniques That Get Great Results --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.be/products/1596044-powerful-phrases-for-effective-customer-service-over-700-ready-to](https://www.desertcart.be/products/1596044-powerful-phrases-for-effective-customer-service-over-700-ready-to) --- *Product available on Desertcart Belgium* *Store origin: BE* *Last updated: 2026-08-27*