Weber Summit E-470 4-Burner Natural Gas Grill, Black

Love the grill and all the options. Expensive but worth it

I recently purchased the Weber E-470 after much research. Price wise Amazon had the best deal.Unpacking and assembly was fairly easy. Once you remove the strapping and outer box, the grill has a note taped to the grill hood showing how to remove grill from it's molded plastic shipping crate. They recommend 3 people, 2 to lift and one to remove the plastic crate. My wife and I were able to do this just us 2, but if availabe I would recommend 3 people because you run the risk of back injury, or damaging the wheels on grill if you lift it up and then sit it back down. The crate has molded sections to hold the wheels in a certain position. I can see where you could possibly damage the locks on the front wheels if you pick it up, then sit back down on crate in wrong position. The shipping weight is listed at 250 lbs, but we were able to move on and off trailer and into garage with a hand truck with no problem.Assembly......Directions were simple and clear with good pictures (pictures always help). Complete assembly took about 1 hour 15 minutes. No issues with assembly.2 problems I had.......First the left door is warped just alittle. The directions show how to adjust the doors, which I did and it did help some. The door is simply warped some. I may contact Weber about a replacement, I haven't decided yet. Many reviews rave about Webers customer service so I'm not too worried about it.Second, the rotisserie storage compartment pivot hinge pin was not properly installed from the factory. Had to remove and reinstall as they missed one of the holes and the unit would not lift up and down properly. Easy fix.Cooking. I'm very impressed with the grill so far. It's nice to be able to control temperatures with percision. The lighted knobs are much brighter than I expected, and the handle mounted grill light is plenty bright enough to see the cooking area. Some other reviews I've read were saying the light didn't put out enough, but I'm satisfied with it so far.I would recommend cleaning the hood and trim from finger prints, smudges and tape glue before lighting the grill and "baking" them to the surface. The grill was easy to light the first time and got up to 550 in about 8 minutes with not problem. While still hot I took a damp terry cloth and using tongs cleaned the cooking grids before using the first time and got some black residue off which I expected."Update" regular 409 works great on the hood and in general.Overall I'm very impressed with the construction, features and quality of the grill. I like the built-in smoke box and dedicated burner as I frequently use wood chips for grilling. SIde burner is easy to light and works well. Left side shelf is large, and tool hangers (6) on the front are handy. Locking wheels are a must feature since this grill is heavy.Cabinet storage is spacious and the built-in rotisserie storage for hooks and spit is a nice touch. Gas tank level indicator works great.I hope this review helps you in your grill purchase. I certainly appreciate and found useful all the reviews I've read about Weber grills, pros and cons.

I'll start by saying that I've never written a review before, not my style. But this situation has me shaking my head. I ordered this grill through the Home and Garden club -Amazon Marketplace. The grill was not delivered on the date promised, arrived 2 days later. Almost a month for delivery, not the 5-7 days indicated originally. Really bad communication breakdown with delivery service, not the end of the world, but not what we've experienced in the past from Amazon. Finally get the grill! Delivery guys were pleasant and gone. It took over an hour to get everything out of the many boxes, and upon inspection we noted 2 damaged parts on the grill. Apparently, we should have had the delivery guys stand there while we inspected every part of the grill. Our mistake. We immediately sent an e-mail to Amazon. Their response requested pictures and an explanation, fine. Sent off another e-mail with pictures. Now is when it got interesting. The response read "There is no need to replace these damaged parts because it does not effect the performance of the grill"....WHAT? Really? We buy a $2000.00 grill and should just let it go because hey, your grill works, quit your whining!. Wow. Thats like a car salesman saying "I know the windows are missing in your new car , but it still drives doesn't it"? Amazon follows that by saying "usually they would call Weber and arrange for the parts to be delivered, but since this repair requires a technician, I now need to call Weber directly".They also indicate that "Weber will arrange for a technician to come out and repair the unit quickly and easily"....Great news!So, I call Weber. They will send parts in 7-10 days, but tell me that I will be repairing the grill as they don't usually send out a tech for these types of repairs! The service rep indicates that nearly the entire unit will have to be disassembled in order to fix one of the pieces. This thing weighs 250 lbs. and seems like its not an easy fix.I'm handy enough for a lot of home repairs, but this doesn't feel right. I buy a new grill, it comes damaged. I order new parts, I'm told that Weber will fix it. Now Weber doesn't want to send someone out as promised by Amazon. Seems like a real disconnect between Amazon and Weber. I end up calling Weber back and basically demanding that they take care of this as promised by Amazon, service rep says she will put in a request and we will have to wait and see if we get a tech to fix it. This all just seems so typical. When you are buying something they are so attentive, but when there is a problem, they try to snake out of doing the right thing, we are hopeful that Weber follows through and does the right thing. Love this grill, its amazing. Very disappointed with the repair situation.