Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce Paperback – January 29, 2019

Amazon is an excellent book how they are busy disrupting the business models of retailers. Their supply chain models, which dictates how an order will be picked, packed, fulfilled and received, are fully explained. Amazon’s focus is to reach the modern day on-my-terms customer.

Very good info on Amazon

Informative, well organised and solid, thanks to the author’s retail consultant background. I would suggest potential readers to read the other two in the headline, too. Then you can have a complete view of how Amazon conquers the world, and that your business may find a way to co-exist with it.p.s. Below please find some favorite passages of mine fyr.If you want to get to the truth about what makes us different, it’s this. We are genuinely customer-centric, we are genuinely long term oriented and we genuinely like to invent. Most company are not those things. – Jeff Bezos 2013 pg8Amazon’s leadership principles:-1. Customer obsession2. Ownership3. Invent and simplify4. Leaders are right, a lot.5. Learn and be curious6. Hire and develop the best7. Insist on the highest standards8. Think big9. Bias for action10. Frugality11. Earn trust12. Dive deep13. Have backbones, disagree and commit14. Deliver results. Pg9Our goal with Amazon Prime, make no mistake, is to make sure that if you are not a Prime member, you are being irresponsible. – Jeff Bezos 2016When it comes to driving loyalty today, retailers must ditch the more you shop, more you earn concept in favour of convenience, service and experience. Pg33Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf. – Jeff Bezos pg133Amazon is now a large corporation and I expect us to be scrutinized. – Jeff Bezos 2018 pg243

I read thousands of pages per month on the subject of eCommerce, digital transformation, retail, and the giants of the digital world. Amazon. Ms. Berg and Ms. Knights have managed to do what so few others are able to. That is, they present Amazon for what it is, a technology, logistics, entertainment, cultural and "New Retail juggernaut. Amazon is not the "everything" store. It is the "everything company". The subtitle of the book "how the world's most re;entless retailers will continue to revolutionize commerce" capture the essence of the message of the book that Amazon is changing commerce in general, not just the retail portion of commerce. I found the chapters on Amazon's grocery and food ambitions, technology capabilities and their Private Label ambitions to be most illuminating. The big takeaway for me is that every brand, retailer and service provider in the world today MUST develop both an offensive and defensive strategy for dealing with Amazon, this book should be part of the research you conduct for your game plan.

This is a digestible primer that captures the roadmap of amazon, assesses it’s potential future, and enables any strategist to evaluate their game plan.

Been reading this outstanding written book that chronicles Amazons, rise right up to the present and how it will continue to affect our future retail experience.

This is an interesting book with various ideas and suggestions. However it's too much just predictions of the future. While the authors seem knowledgeable, no one can accurately predict the future of the retail industry, and Amazon's role in it.

I heard this as an audio book and it was a mistake to have one of the authors read it; professional readers are far better. I had hoped for a narrative about how Amazon got to where it is, but this made me feel like I was in school and being lectured at by self-appointed experts who believe they can see into the future. If you are looking for a business school case study, this book may be for you. If you would prefer a book with colorful personalities and anecdotes that explains how Amazon got to where it is, you should instead read "The everything store" by Brad Stone, which is quite good and entertaining, albeit now dated.