Duluth Forge Dual Fuel Ventless Gas Fireplace System with Mantle, Thermostat Control, 5 Fire Logs, Use with Natural Gas or Liquid Propane, 26000 BTU, Heats up to 1350 Sq. Ft., Antique White Finish

UPDATE FEBRUARY 12, I contacted the Amazon vender on December 14 and gave them the story. The vendor went to Duluth Forge and fought over this bad product. Finally this week I got a part in the mail that might fix this. I have to pay my plumber to come out and install it (this is his third service call now). The part is clearly labeled “made in China” so their advertising is false.UPDATE DECEMBER 11, After Duluth Forge sending me several Emails asking questions about my fireplace I received this response today: "Hello Donna, You bought your unit under unauthorized seller Budget goods. They would have to assist you." So I say, RUN FROM THIS COMPANY, THEY WILL NOT HONOR THEIR PRODUCT.UPDATE NOVEMBER 20TH, I had this professionally installed (licensed plumber) the first of October. Everything was working, but it was still too warm to use. This week I attempted to light the pilot light to no avail. I called the plumber, he attempted to light it but could not. He could get the flames to ignite, but since the pilot would not light it would auto-shut-off (no heat to the thermocoupler). I tried to call the number for service and support, it gives a recording saying we needed to send an Email. Email has been sent, no response, so NO SUPPORT. This is an expensive fireplace, I purchased it as a back up heating system, it DOES NOT WORK AND THE COMPANY HAS NOT RESPONDED.ORIGINAL REVIEW (5 STAR)This fireplace is beautiful. It fit right in front of my rock wall and compliments my living room. It is not too large or too small. It came in two boxes, one is the wood outer mantle, the directions were easy to understand and all of the materials came in the package. The second box had the fire box and the logs. It was also pretty simple to assemble, I had a bit of trouble with the front vent, but was able to figure it out. I called my plumber and he took my old fireplace out and put this one in in a few hours. I just love it!

All parts well packaged. It came three days early and place in a convenient location. No damage and it looks and works well

This fireplace is amazing. Had a bit of trouble getting the top vent piece installed but this fireplace would probably heat a bigger area than listed. We’ve had temps of 9 degrees with a negative wind chill for a week which is unusual for us, and it has heated my 1200 sq ft home to the point I’m sweating and it is not an open floor plan. It has kept the entire house hot only set on 3 on thermostat. It goes to a 5. It’s well worth the money!!

I love the color it was easy to put togethe .Have not use it yet I'm having trouble with it it won't stay lit and I can't get anyone to help me with the problem.

Took almost 4 hours to assemble this thing because my husband had to take it apart and put it back together, even then things weren’t lining up correctly. Chipped paint and blobs of paint. Starting to get cold and I need a heater so I guess we’ll deal with it. The insert is not screwed down and free floats so lots of rattling when you walk by it. Optional blower installation is an absolute nightmare!

The description said it could be a corner unit with an adapter piece. The piece was not included. The antique white is an awful yellow beige. I had to paint it. They don’t sell individual pieces but could give me a partial refund. I agreed. They lied. They only process full refunds upon return of the fireplace. I can’t return it (paint). The item’s now on backorder with no expected release date.

Love it.

Love it!