In order to your return or exchange to be accepted, we advise you to follow these steps: We only accept returns for a full refunds because of quality's problem;if it is a size problem because our customer choose a wrong size,we accept exchanges for another size or supply alteration size service free but not full refunds on any merchandise that have not altered and have not been worn or have not body smell or perfume or laundry detergent smell . The shipping fees of return must be paid by buyer, please send by USPS or Airmail. Once we receive your item, inspect it to be sure it's as perfect as when we shipped it to you, then we shall give you full refunds or exchange to you. Before ordering a dress,please offer your accurate body sizes by email. Each dress for standard size or your body size is customized and unique. Once manufactured,we cannot support return for a refunds unless our quality problem-we can supply you modify service free if the size is not suitable for you. You can measure according to the diagram of pictures show bar. 1. Bust =___INCH (This is NOT your bra size. This is the measurement around your chest at the FULLEST part of your breasts. While being measured, your arms should be at your side and relaxed. Please wear thin bra to measure.) 2. Waist =___INCH (Also know as ¡¯natural waist¡¯. Around the SLIMMEST part of your stomach above your hips.) 3. Hips =___INCH (This is the measurement at the FULLEST part of your hips. Find your hip bones and measure there.) 4. Hollow to Floor =___INCH (Shoulder to hem including the height of heel,it is the length of the dress)
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